IVR (Interactive Voice Response)
This service allows callers to receive the information they need faster and more reliably, 24/7.
It has a very wide range of applications. IVR solution group; This includes providing information, making purchases and sales, tracking, and similar transactions that are carried out interactively by the user using the phone's keypad.
It is a platform that provides reliability and flexibility.
Unlike traditional and dedicated IVR platforms, open WEB and IP telephony standards It is based on.
Features and Integrations
• Incoming and outgoing call support
• By the calling/called number Reading necessary messages and playing announcements within the programmed flow framework.
• Using phone keys Receiving the requested information, reading the necessary messages, and playing announcements.
• XML / Web-based applications
• SQL/DB integration
• Database integrations via ODBC
• Web service integrations
• Support for mathematical operations
• Time-based directions: Different welcome and directions can be arranged at specified times of the day and on desired days of the year (holidays, special occasions, etc.).
• DTMF detection
• IVR Call Recording feature
• T1 supports ISDN, Analog, and SIP/VOIP.
• Web-based reporting management
• Speech Engine integrations
• Virtual POS integrations
• Survey applications
Areas of Application
• Customer information systems
• Automated sales and order line
• Survey and campaign calls
• Collection or appointment lines
• Public institutions and call centers
Technical Advantages
• Thanks to its flexible structure, different scenarios can be easily programmed.
• With IP-based systems low-cost communication It is provided.
• With web service integrations to existing CRM or ERP systems It can be connected directly.
• Real-time reporting allows for immediate monitoring of system performance.
IVR (Interactive Voice Response)
This service allows callers to receive the information they need faster and more reliably, 24/7.
The IVR solution group, with its wide range of applications, encompasses interactive processes such as providing information, conducting transactions, tracking, and similar operations, all performed by users using keypad input on their phones. It is a platform that provides reliability and flexibility. Unlike traditional and proprietary IVR platforms, it is based on open web and IP telephony standards.
Features and Integrations
- Incoming and outgoing call support
- Reading necessary messages and playing announcements according to the programmed flow based on the calling/called number.
- Using the phone's keypad, it can retrieve the required information, read necessary messages, and play announcements.
- XML / Web-based applications
- SQL/DB integration
- Database integrations via ODBC
- Web service integrations
- Support for mathematical operations
- Time-based directions: Different welcome and directions at defined times, holidays, or special occasions.
- DTMF detection
- IVR Call Recording feature
- T1 supports ISDN, Analog, and SIP/VOIP.
- Web-based reporting management
- Speech Engine integrations
- Virtual POS integrations
- Survey applications
Areas of Application
- Customer information systems
- Automated sales and order line
- Survey and campaign searches
- Collection or appointment lines
- Public institutions and call centers
Technical Advantages
- Thanks to its flexible structure, different scenarios can be easily programmed.
- IP-based systems enable cost-effective communication.
- Web service integrations allow for direct connection to existing CRM or ERP systems.
- Real-time reporting allows for immediate monitoring of system performance.