Shaping the Future of Business Communication
Over two decades of expertise in telecommunications and communication technologies.
Highly available, scalable and future-proof cloud communication platforms.
Trusted by leading enterprises and public institutions across Turkey.
Calls last an average of 3 minutes.
We answer within it.
Stronger Together
FGS is a corporate communication solutions provider specialized in voice and communication technologies since 2003. We design reliable, scalable and centrally managed communication infrastructures for public institutions and mid-to-large-scale enterprises.Strengthened by Vodafone Holding’s 50% partnership in 2021, FGS has become a strategic technology partner in the Turkish market. Running on Vodafone, Türk Telekom and İşNet networks, our solutions support the mission-critical communication processes of hundreds of organizations across different industries.
Passionate
We are genuinely passionate about what we do. We don’t just build technology – we constantly improve it and strive for excellence in every project.
Respectful
We act with respect and professionalism towards our customers, business partners and colleagues. In every interaction, we prioritize trust and transparency.
Accountable
We take full ownership of every commitment we make and stand behind the results. We believe true success is only possible with individual accountability.
Stronger Together
We believe in teamwork. We learn, build and grow together. We see different perspectives as a strength and unite around shared goals.
Our products
24/7 digital intelligence in communication technologies.
Customer Experiences
Joining Forces with Global Technology Giants
FGS develops innovative communication solutions in collaboration with the industry's strongest brands. As a certified business partner of global leaders such as Vodafone, Microsoft, Cisco, Intel, and Lenovo, we provide our customers with world-class services.
Frequently Asked Questions (FAQ)
You can find answers to the most frequently asked questions about FGS products, solutions, and service processes here.
In which areas does FGS operate?
FGS operates in the field of voice and communication technologies. We modernize the communication infrastructure of organizations with products such as Automatic Call Distribution (ACD), IVR solutions, Contact Center Management Systems, IP-based PBX systems, teleconferencing and Cloud PBX services.
When was FGS founded?
FGS was founded in 2003 and has more than 20 years of experience in corporate communication technologies.
What kind of partnership does FGS have with Vodafone?
In 2021, Vodafone Holding acquired a 50% stake in FGS. This strategic partnership further strengthened FGS’s technological vision, innovation capacity and market reach.
Which industries does FGS serve?
We serve a wide range of industries including public sector, finance, energy, manufacturing, tourism and healthcare, as well as many other verticals that require reliable communication infrastructure.
What is FGS’s vision?
Our vision is to build the communication infrastructures of the future – making corporate communication processes smarter, faster and more secure.
What is a Cloud PBX?
Cloud PBX consolidates businesses' telephone infrastructure on a centralized platform over the internet. It requires no physical PBX investment and integrates all branches into a single system.
What is the Sesware platform?
Sesware is FGS’s cloud-based communication platform, serving more than 100,000 active users. It enables organizations to manage, monitor and optimize their call traffic end-to-end with high availability, scalability and rich integration options.
How does the Outbound Dialer work?
FGS’s Outbound Dialer automatically calls predefined numbers and connects successful calls to available agents. It supports predictive, progressive and preview dialing modes to maximize agent talk time and campaign performance.
Can your products be customized?
Yes. FGS provides tailor-made integration and software solutions based on the specific needs, processes and existing systems of each organization.
What do your AI solutions cover?
Artificial intelligence solutions encompass intelligent systems that analyze, automate, and optimize customer interactions. In this context: AI Analytics analyzes conversations in call centers to improve customer experience, service quality, and operational efficiency. It produces outputs such as sentiment analysis, topic classification, and performance measurement from conversation content. AI Agent is a virtual agent based on natural language processing (NLP – technology that enables computers to understand and respond to human language) that automatically responds to customer requests. It offers 24/7 service, reducing operational burden and providing quick responses. AI CATI optimizes computer-assisted telephone interviewing processes with artificial intelligence. Thanks to its automated dialing, response analysis, and data validation features, it accelerates research and feedback collection processes and produces more accurate results. Working together, these solutions make customer communication smarter, more measurable, and more scalable. The point is not just to see the data; it's to build systems that understand, speak, and translate that data into action.
How can I get support for FGS products?
You can access our support portal from the Support page, where you will find FAQs, user guides, training videos and the support request form. Our support team will then follow up on your request.
How long does it take to receive a response to support requests?
We typically respond to support forms within 24 hours on business days.
Can I request a demo of your products?
Yes. You can fill out the “Request a Demo” form on our website to see our products in action and discuss how they can support your business.
How are software updates delivered?
All software updates are delivered automatically over the cloud. No manual action is required from the user side, and updates are carefully planned to avoid disrupting your services.
How can I access training videos?
After logging in as a customer, you can access training content via the “Training Videos” section under the Support menu.
FGS Insights: The Future of Communication
Your Trusted Partner for Corporate Communication Solutions
Let's determine the most suitable solution for your communication technologies together.
We are with you every step of the way, from answering your questions to recommending the system that best suits your needs.
Contact us immediately, and our expert team will create a customized solution plan for you.
Advantages:
- Custom solutions
- Results-oriented approach
- Transparent communication
- Experienced technical team
- Ongoing support
- Maximum efficiency in business processes
What's the Next Step?
We will call you at a convenient time to schedule a preliminary meeting.
We analyze your needs and prepare a customized demo or solution proposal for you.
We are reviewing your project plan and proposal together.