Automatic Search System
Automate high-volume outbound campaigns with predictive, progressive and preview dialing modes. Run collections, telesales, information and survey campaigns efficiently while maximizing agent talk time.
Institutions intelligent outbound search needs It was developed to meet this need.
With suitable equipment tens of thousands of calls are made every day can be provided.
The system will enter the numbers from the given list. It can search automatically.
Numbers dialed automated survey system or can be transferred to other systems.
Once the call is complete, another number on the list is dialed.
Call back when busy., Don't call back if you haven't answered. And change the number of repeat calls It supports search algorithms such as these.
With our Call Center product It works in an integrated manner.
Queue checks and search checks. simultaneous It is possible.
Search Types
Predictive Search
In the predictive search system, the call is made by the system. It is done automatically.
Based on the specified criteria, a number to be called is selected from a database and the call is initiated.
The search results are reviewed by the system, and appropriate action is taken.
Progressive Search
Progressive search is a type of Predictive Dialing’'is; however, in this method the call, until a suitable operator is found It will not be started.
This ensures a balance between call capacity and operator efficiency.
Smart Predictive Search
In the Smart Predictive calling system, the call is made automatically and the customer is notified when a connection is established. predefined messages It is played.
The user can navigate using the phone's keypad; calls can be made when necessary. It can be transferred to a live operator.
Preview Search
In the preview search method, on the operator's screen Preliminary information about the person to be contacted It is shown.
This allows the operator to better prepare for communication by reviewing the customer profile.
The search ends after a certain period of time. automatically or triggered by the operator It can be started.
Advantages
• In call processes automation and speed provides.
• It increases operator productivity., It reduces unnecessary waiting times.
• Survey, informational, or campaign calls It offers high-volume usage potential.
• Integrated call center structure Thanks to this, it works in harmony with existing systems.
• Flexible search algorithms It increases the success rate.
Automatic Search System
It has a flexible infrastructure capable of performing voice automation and making automated outbound calls by controlling multiple functions simultaneously. It has been developed to meet the intelligent outbound calling needs of organizations. With the appropriate hardware, it can handle tens of thousands of calls per day.
The system can automatically dial the numbers on the given list. The dialed numbers can be transferred to the automated survey system or other systems. When the interview is complete, another number on the list is dialed.
It supports call algorithms such as calling again when busy, calling again when missed, and changing the number of calls to repeat. It integrates with our Call Center product. Call control and queue management can be performed simultaneously.
Search Types
Predictive Search
In a predictive dialing system, the call is made automatically by the system. A number to be dialed is selected from a database based on defined criteria, and the call is initiated. The system reviews the call result and takes the appropriate action.
Progressive Search
Progressive dialing is a type of predictive dialing; however, in this method, the call is not initiated until a suitable operator is found. This balances call capacity and operator efficiency.
Smart Predictive Search
In the Smart Predictive calling system, calls are made automatically, and when a connection is established, the customer plays pre-defined messages. The user can manage call routing using keypad buttons; if necessary, the call can be transferred to a live operator.
Preview Search
In the preview call method, preliminary information about the person to be called is displayed on the operator's screen. This allows the operator to review the customer profile and establish a more prepared communication. The call can be initiated automatically after a specified period or triggered by the operator.
Advantages
- It provides automation and speed in call processes.
- It increases operator productivity and reduces unnecessary waiting times.
- It offers high-volume usage potential for surveys, informational, or campaign searches.
- Thanks to its integrated call center structure, it works seamlessly with existing systems.
- It increases success rates with flexible search algorithms.