FGS AI CATI – AI-Powered Call-Based Research Platform
FGS AI CATI, traditional call-based research processes with artificial intelligence-powered automation infrastructure It modernizes.
The system gives interviewees scenario-based guidance provides, analyzes call quality in real time. And It generates the report instantly.
Thus, in your field research productivity, truth And speed They unite on a single platform.
Advantages
🎯 Automated Question Flow (Script Management)
Enhance consistency in interviews through dynamic question-asking.🧠 AI-Based Speech Analytics
Artificial intelligence analyzes the speech content in real time, detecting emotional tone and intentions.⚡ Real-time Quality and Sentiment Analysis
During the interview, quality assessment, sentiment score, and satisfaction assessment are conducted.📊 Real-time Performance & KPI Screen
Monitor team and individual performance indicators live.🗂️ Multiple Campaign Management
Easily switch between different field studies and manage all projects from a single dashboard.
Key Features
1️⃣ AI Call Guidance
During the conversation, the AI layer guides the flow of the conversation in real-time.
The interviewee was told, "“What should be asked, what shouldn't be asked”By offering suggestions such as these, it minimizes the margin of error.
2️⃣ Real-Time Monitoring (Live Monitor)
For managers Features include live listening, silent listening, intervention, and script stream monitoring.
Identify immediate problems, maintain quality, and monitor team performance, even in the field.
3️⃣ AI Transcript & Sentiment Analytics
Each interview is processed by artificial intelligence. It is automatically transcribed.
System, emotional tone, topic distribution, satisfaction score And consistency percentage It removes.
Analytical results are displayed directly on the dashboard for quality control teams.
4️⃣ Survey & Scenario Management
user friendly drag-and-drop interface You can create scripts in minutes.
To the questions conditions (branching logic) You can add them and easily manage interrupted conversations.
5️⃣ Automatic Reporting
Generate field, team, and individual performance reports in minutes.
Data PDF, Excel, or API You can export it and integrate it into BI systems.
Areas of Application
FGS AI CATI addresses the broad research needs across various sectors:
📞 Market Research Firms
Rapid data collection for brand perception, customer satisfaction, and product testing.🏛️ Public Opinion Polls
A reliable measure of political, social, and economic trends.💬 Satisfaction Measurement Studies
Periodic survey processes to evaluate service quality.💼 Telesales and Customer Experience Research
Post-call customer feedback and sales conversion analysis.🌍 Socioeconomic Field Surveys
Flexible infrastructure for academic or institutional data collection projects.
Technical Specifications
| Feature | Explanation |
|---|---|
| Language Support | Turkish, English, Arabic |
| STT / NLP Engine | OpenAI Whisper + FGS Speech AI |
| Call Infrastructure | FGS Cloud PBX & SIP |
| Data Security | AES-256 encryption & GDPR compliant storage |
| API Integrations | CRM, FGS QA, Speech Analytics, PowerBI |
| User Roles | Supervisor, Interviewer, QA Analyst |
System Integrations
FGS AI CATI, FGS ecosystem It works by directly integrating with the other modules within it:
🔗 FGS AI QA → Interview quality analyses
🔗 FGS Speech Analytics → Automatic word/intent analysis
🔗 CRM & BI Tools → Data flow and automation
🔗 FGS AI Agent → Hybrid (human + artificial intelligence) interview model
Reporting and Dashboard
Manage all field operations from a single screen thanks to the real-time dashboard:
Number of active interviewees
Number of completed surveys
Average interview duration
Emotion score distribution
Daily performance graphs
All data can be monitored, filtered, and exported in real-time.
Security and Compliance
FGS AI CATI, full compliance with data privacy and regulations It was developed with that goal in mind.
🔐 AES-256 data encryption
🧩 ISO 27001 and GDPR compliant infrastructure.
🧱 Role-based access control
🇹🇷 All call recordings are stored in Türkiye (KVKK compliant).
Data security is a priority at every layer of the system architecture.
Conclusion
FGS AI CATI, combining classic CATI (Computer Assisted Telephone Interviewing) methods with the power of artificial intelligence and automation. redefines.
Field research with real-time analysis, automated reporting, and integrated infrastructure. Faster, smarter, and safer. It makes it so.
Switch to a next-generation, AI-powered research platform; take your data beyond conversations.
FGS AI CATI – AI-Powered Call-Based Research Platform
FGS AI CATI, It modernizes traditional call-based research processes with an AI-powered automation infrastructure. The system provides scenario-based guidance to interviewers, analyzes call quality in real-time, and generates reports instantly. This allows you to improve your field research. efficiency, accuracy and speed They unite on a single platform.
Automated Question Flow
Enhance consistency in interviews through dynamic question-asking.
AI-Based Analytics
It analyzes conversations in real time and senses the emotional tone.
Real-time analysis
Quality measurement, sentiment score, and satisfaction assessment are conducted.
KPI & Performance
Real-time monitoring with live performance indicators.
Key Features
1️⃣ AI Call Guidance: During the conversation, the AI layer guides the flow of the conversation, minimizing errors.
2️⃣ Real-time monitoring (Live Monitor): Live listening, intervention, and script monitoring features for administrators.
3️⃣ AI Transcript & Sentiment Analytics: Each interview is transcribed and analyzed for sentiment and consistency.
4️⃣ Survey & Scenario Management: Easy script creation and management with a drag-and-drop interface.
5️⃣ Automatic Reporting: Export performance reports as PDF, Excel, or API.
Areas of Application
- 📞 Market Research Firms – Fast Data Collection
- 🏛️ Public Opinion Polls – A reliable social and economic measurement.
- 💬 Satisfaction Measurement Studies – Service quality analysis
- 💼 Telesales & Customer Experience Research – Conversion Tracking
- 🌍 Socioeconomic Field Surveys – Academic or institutional data collection
Technical Specifications
- 🌐 Language Support: Turkish, English, Arabic
- 🧠 STT / NLP Engine: OpenAI Whisper + FGS Speech AI
- 📞 Call Center Infrastructure: FGS Cloud PBX & SIP
- 🔐 Data Security: AES-256 encryption & GDPR compliant.
- 🔗 API Integrations: CRM, FGS QA, Speech Analytics, PowerBI
- 👥 User Roles: Supervisor, Interviewer, QA Analyst
System Integrations
FGS AI CATI works directly integrated with other modules within the FGS ecosystem:
- 🔗 FGS AI QA → Interview quality analysis
- 🔗 FGS Speech Analytics → Automatic keyword/intent analysis
- 🔗 CRM & BI Tools → Data flow and automation
- 🔗 FGS AI Agent → Hybrid (human + artificial intelligence) interview model
Reporting and Dashboard
Manage all field operations from a single screen with the real-time dashboard:
- 📊 Number of active interviewees
- 📞 Number of completed surveys
- ⏱️ Average consultation time
- 😊 Emotion score distribution
- 📈 Daily performance graphs
All data can be monitored, filtered, and exported in real-time.
Security and Compliance
FGS AI CATI has been developed with the goal of ensuring full data privacy and regulatory compliance:
- 🔐 AES-256 data encryption
- 🧩 ISO 27001 and GDPR compliant infrastructure
- 🧱 Role-based access control
- 🇹🇷 GDPR compliant – all data is hosted in Türkiye.
Conclusion
FGS AI CATI, It redefines classic CATI (Computer Assisted Telephone Interviewing) methods with the power of artificial intelligence and automation. With real-time analysis, automated reporting, and an integrated infrastructure, it makes field research faster, smarter, and safer. Switch to a next-generation research platform powered by AI; take your data beyond conversations.