ACD (Automatic Call Distribution)
System, It answers incoming calls with voicemail, and guides the caller with information via voice menus.,
Using the phone's keypad, it transfers the caller to the relevant person and receives a voicemail. It is an automated voice response system.
ACD, incoming phone calls automatically responding It is a service that automatically provides the necessary guidance.
The first call received by the system is given priority. ACD Service, It uses various parameters to route the call.
The most common of these are:
Caller ID (CNID)
Dialed Number Information (DNID)
Date/Time Information
These scenarios Soundware Script Generator It is programmed via this method.
Features
• Intelligent Routing & Dynamic Programming
• Talent-Based Call Routing
• According to DNID & CNID: Transfer to a special group or department.
• Creating a Custom Scenario Based on the Number Called
• Call Queue, Routing and Reporting
• Creating Routing Rules and Distribution Lists
• Hunt Group – Pick-Up Features
• Priority Call Routing
• Create unlimited departments and menus.
• Foreign Language (English) Support
• Different Opening Scenarios Based on Date and Time Variables
• Voicemail Feature (Multimedia Support – e-mail)
Script Management and Flexibility
• Day, night and holidays It offers the option of a separate welcome message.
• Outside of working hours, during lunch breaks, or on public holidays, they can read the messages requested by the company.
• Channel, calling number, called number basis Different welcome announcements can be created.
• Scenarios are tailored to the needs of the companies. Specific to the day, time, and department. It can be prepared as follows.
• Incoming calls busy or unanswered If this happens, they are referred to another internal medicine specialist.
• For busy and unanswered calls separate scenarios It can be improved.
• For multiple companies receiving support from the same power plant separate opening messages definable.
In this way Managing multiple companies on a single system It is possible.
Advantages
• By directing calls to the most appropriate person or department. It increases efficiency.
• Reduces customer waiting time., It improves service quality.
• Automatic reporting Call volume, routing performance, and agent statistics can be easily analyzed.
• Different scenarios and timelines This ensures that the business is accessible at all times.
ACD (Automatic Call Distribution)
The system is an advanced voice response system that greets incoming calls with voice messages, guides the caller through voice menus to provide information, transfers the caller to the appropriate person using keypad input, and allows users to leave messages if needed.
ACD is a service that automatically answers incoming phone calls and automatically routes them. The first call received is processed first. The ACD service uses various parameters to route the call.
- Caller ID (CNID)
- Dialed Number Information (DNID)
- Date/Time Information
These scenarios are programmed using the Sesware Script Generator.
Features
- Intelligent Routing & Dynamic Programming
- Talent-Based Call Routing
- According to DNID & CNID: Transfer to a specific group or department.
- Creating a Custom Scenario Based on the Number Called
- Call Queue, Routing and Reporting
- Creating Routing Rules and Distribution Lists
- Hunt Group – Pick-Up Features
- Priority Call Routing
- Create unlimited departments and menus.
- Foreign Language (English) Support
- Different Opening Scenarios Based on Date and Time Variables
- Voicemail Feature (Multimedia Support – e-mail)
Script Management and Flexibility
- It offers the option of separate welcome messages for daytime, nighttime, and holidays.
- You can play private messages outside of working hours or on public holidays.
- Different welcome messages can be created based on the channel, the calling number, and the called number.
- Custom scenarios can be prepared based on day, time, and department.
- Busy or unanswered calls are forwarded to another extension.
- It is possible to manage multiple companies on the same system.
Advantages
- It increases efficiency by routing calls to the most appropriate person or department.
- It reduces customer waiting time and improves service quality.
- Call volume and performance are analyzed through automated reporting.
- Time schedules ensure the business is accessible at all times.