{"id":988194,"date":"2025-11-12T12:35:28","date_gmt":"2025-11-12T12:35:28","guid":{"rendered":"https:\/\/mshcreative.online\/fgs-yazilim\/?page_id=988194"},"modified":"2026-03-05T13:14:20","modified_gmt":"2026-03-05T10:14:20","slug":"ai-cati","status":"publish","type":"page","link":"https:\/\/www.fgs.com.tr\/en\/urunler\/ai-cati\/","title":{"rendered":"AI CATI"},"content":{"rendered":"
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FGS AI CATI \u2013 AI-Powered Call-Based Research Platform<\/span><\/h1>

FGS AI CATI<\/span>, traditional call-based research processes with artificial intelligence-powered automation infrastructure<\/span> It modernizes.
The system gives interviewees scenario-based guidance<\/span> provides, analyzes call quality in real time.<\/span> And It generates the report instantly.<\/span><\/p>

Thus, in your field research productivity<\/span>, truth<\/span> And speed<\/span> They unite on a single platform.<\/p>

Advantages<\/span><\/h2>

  • \ud83c\udfaf Automated Question Flow (Script Management)<\/span>
    Enhance consistency in interviews through dynamic question-asking.<\/p><\/li>

  • \ud83e\udde0 AI-Based Speech Analytics<\/span>
    Artificial intelligence analyzes the speech content in real time, detecting emotional tone and intentions.<\/p><\/li>

  • \u26a1 Real-time Quality and Sentiment Analysis<\/span>
    During the interview, quality assessment, sentiment score, and satisfaction assessment are conducted.<\/p><\/li>

  • \ud83d\udcca Real-time Performance & KPI Screen<\/span>
    Monitor team and individual performance indicators live.<\/p><\/li>

  • \ud83d\uddc2\ufe0f Multiple Campaign Management<\/span>
    Easily switch between different field studies and manage all projects from a single dashboard.<\/p><\/li><\/ul>

    Key Features<\/span><\/h2>

    1\ufe0f\u20e3 AI Call Guidance<\/span><\/h3>

    During the conversation, the AI layer guides the flow of the conversation in real-time.
    The interviewee was told, "\u201cWhat should be asked, what shouldn't be asked<\/span>\u201dBy offering suggestions such as these, it minimizes the margin of error.<\/p>

    2\ufe0f\u20e3 Real-Time Monitoring (Live Monitor)<\/span><\/h3>

    For managers<\/span> Features include live listening, silent listening, intervention, and script stream monitoring.
    Identify immediate problems, maintain quality, and monitor team performance, even in the field.<\/p>

    3\ufe0f\u20e3 AI Transcript & Sentiment Analytics<\/span><\/h3>

    Each interview is processed by artificial intelligence. It is automatically transcribed.<\/span>
    System, emotional tone, topic distribution, satisfaction score<\/span> And consistency percentage<\/span> It removes.
    Analytical results are displayed directly on the dashboard for quality control teams.<\/p>

    4\ufe0f\u20e3 Survey & Scenario Management<\/span><\/h3>

    user friendly drag-and-drop interface<\/span> You can create scripts in minutes.
    To the questions conditions (branching logic)<\/span> You can add them and easily manage interrupted conversations.<\/p>

    5\ufe0f\u20e3 Automatic Reporting<\/span><\/h3>

    Generate field, team, and individual performance reports in minutes.
    Data PDF, Excel, or API<\/span> You can export it and integrate it into BI systems.<\/p>

    Areas of Application<\/span><\/h2>

    FGS AI CATI addresses the broad research needs across various sectors:<\/p>

    • \ud83d\udcde Market Research Firms<\/span>
      Rapid data collection for brand perception, customer satisfaction, and product testing.<\/p><\/li>

    • \ud83c\udfdb\ufe0f Public Opinion Polls<\/span>
      A reliable measure of political, social, and economic trends.<\/p><\/li>

    • \ud83d\udcac Satisfaction Measurement Studies<\/span>
      Periodic survey processes to evaluate service quality.<\/p><\/li>

    • \ud83d\udcbc Telesales and Customer Experience Research<\/span>
      Post-call customer feedback and sales conversion analysis.<\/p><\/li>

    • \ud83c\udf0d Socioeconomic Field Surveys<\/span>
      Flexible infrastructure for academic or institutional data collection projects.<\/p><\/li><\/ul>

      Technical Specifications<\/span><\/h2>
      Feature<\/span><\/th>Explanation<\/span><\/th><\/tr><\/thead>
      Language Support<\/span><\/td>Turkish, English, Arabic<\/td><\/tr>
      STT \/ NLP Engine<\/span><\/td>OpenAI Whisper + FGS Speech AI<\/td><\/tr>
      Call Infrastructure<\/span><\/td>FGS Cloud PBX & SIP<\/td><\/tr>
      Data Security<\/span><\/td>AES-256 encryption & GDPR compliant storage<\/td><\/tr>
      API Integrations<\/span><\/td>CRM, FGS QA, Speech Analytics, PowerBI<\/td><\/tr>
      User Roles<\/span><\/td>Supervisor, Interviewer, QA Analyst<\/td><\/tr><\/tbody><\/table><\/div><\/div>

      System Integrations<\/span><\/h2>

      FGS AI CATI, FGS ecosystem<\/span> It works by directly integrating with the other modules within it:<\/p>

      \ud83d\udd17 FGS AI QA<\/span> \u2192 Interview quality analyses
      \ud83d\udd17 FGS Speech Analytics<\/span> \u2192 Automatic word\/intent analysis
      \ud83d\udd17 CRM & BI Tools<\/span> \u2192 Data flow and automation
      \ud83d\udd17 FGS AI Agent<\/span> \u2192 Hybrid (human + artificial intelligence) interview model<\/p>

      Reporting and Dashboard<\/span><\/h2>

      Manage all field operations from a single screen thanks to the real-time dashboard:<\/p>

      • Number of active interviewees<\/p><\/li>

      • Number of completed surveys<\/p><\/li>

      • Average interview duration<\/p><\/li>

      • Emotion score distribution<\/p><\/li>

      • Daily performance graphs<\/p><\/li><\/ul>

        All data can be monitored, filtered, and exported in real-time.<\/p>

        Security and Compliance<\/span><\/h2>

        FGS AI CATI, full compliance with data privacy and regulations<\/span> It was developed with that goal in mind.<\/p>

        • \ud83d\udd10 AES-256 data encryption<\/span><\/p><\/li>

        • \ud83e\udde9 ISO 27001 and GDPR compliant infrastructure.<\/span><\/p><\/li>

        • \ud83e\uddf1 Role-based access control<\/span><\/p><\/li>

        • \ud83c\uddf9\ud83c\uddf7 All call recordings are stored in T\u00fcrkiye (KVKK compliant).<\/span><\/p><\/li><\/ul>

          Data security is a priority at every layer of the system architecture.<\/p>

          Conclusion<\/span><\/h2>

          FGS AI CATI<\/span>, combining classic CATI (Computer Assisted Telephone Interviewing) methods with the power of artificial intelligence and automation. redefines.<\/span>
          Field research with real-time analysis, automated reporting, and integrated infrastructure. Faster, smarter, and safer.<\/span> It makes it so.<\/p>

          Switch to a next-generation, AI-powered research platform; take your data beyond conversations.<\/p>\t\t\t\t\t\t\t\t<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/div>\n\t\t\t\t<\/div>\n\t\t

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          \r\n\r\n \r\n
          \r\n
          \r\n

          FGS AI CATI \u2013 AI-Powered Call-Based Research Platform<\/h1>\r\n

          \r\n FGS AI CATI<\/span>, It modernizes traditional call-based research processes with an AI-powered automation infrastructure. The system provides scenario-based guidance to interviewers, analyzes call quality in real-time, and generates reports instantly. This allows you to improve your field research. efficiency, accuracy and speed<\/span> They unite on a single platform.\r\n <\/p>\r\n <\/div>\r\n

          \r\n \"FGS\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
          \r\n
          \r\n <\/i>\r\n

          Automated Question Flow<\/h3>\r\n

          Enhance consistency in interviews through dynamic question-asking.<\/p>\r\n <\/div>\r\n

          \r\n <\/i>\r\n

          AI-Based Analytics<\/h3>\r\n

          It analyzes conversations in real time and senses the emotional tone.<\/p>\r\n <\/div>\r\n

          \r\n <\/i>\r\n

          Real-time analysis<\/h3>\r\n

          Quality measurement, sentiment score, and satisfaction assessment are conducted.<\/p>\r\n <\/div>\r\n

          \r\n <\/i>\r\n

          KPI & Performance<\/h3>\r\n

          Real-time monitoring with live performance indicators.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n

          \r\n
          \r\n \"AI\r\n <\/div>\r\n
          \r\n

          Key Features<\/h2>\r\n

          1\ufe0f\u20e3 AI Call Guidance:<\/span> During the conversation, the AI layer guides the flow of the conversation, minimizing errors.<\/p>\r\n

          2\ufe0f\u20e3 Real-time monitoring (Live Monitor):<\/span> Live listening, intervention, and script monitoring features for administrators.<\/p>\r\n

          3\ufe0f\u20e3 AI Transcript & Sentiment Analytics:<\/span> Each interview is transcribed and analyzed for sentiment and consistency.<\/p>\r\n

          4\ufe0f\u20e3 Survey & Scenario Management:<\/span> Easy script creation and management with a drag-and-drop interface.<\/p>\r\n

          5\ufe0f\u20e3 Automatic Reporting:<\/span> Export performance reports as PDF, Excel, or API.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n

          \r\n
          \r\n

          Areas of Application<\/h2>\r\n
            \r\n
          • \ud83d\udcde Market Research Firms \u2013 Fast Data Collection<\/li>\r\n
          • \ud83c\udfdb\ufe0f Public Opinion Polls \u2013 A reliable social and economic measurement.<\/li>\r\n
          • \ud83d\udcac Satisfaction Measurement Studies \u2013 Service quality analysis<\/li>\r\n
          • \ud83d\udcbc Telesales & Customer Experience Research \u2013 Conversion Tracking<\/li>\r\n
          • \ud83c\udf0d Socioeconomic Field Surveys \u2013 Academic or institutional data collection<\/li>\r\n <\/ul>\r\n <\/div>\r\n
            \r\n \"Applications\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
            \r\n
            \r\n \"Technical\r\n <\/div>\r\n
            \r\n

            Technical Specifications<\/h2>\r\n
              \r\n
            • \ud83c\udf10 Language Support:<\/span> Turkish, English, Arabic<\/li>\r\n
            • \ud83e\udde0 STT \/ NLP Engine:<\/span> OpenAI Whisper + FGS Speech AI<\/li>\r\n
            • \ud83d\udcde Call Center Infrastructure:<\/span> FGS Cloud PBX & SIP<\/li>\r\n
            • \ud83d\udd10 Data Security:<\/span> AES-256 encryption & GDPR compliant.<\/li>\r\n
            • \ud83d\udd17 API Integrations:<\/span> CRM, FGS QA, Speech Analytics, PowerBI<\/li>\r\n
            • \ud83d\udc65 User Roles:<\/span> Supervisor, Interviewer, QA Analyst<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
              \r\n
              \r\n

              System Integrations<\/h2>\r\n

              FGS AI CATI works directly integrated with other modules within the FGS ecosystem:<\/p>\r\n

                \r\n
              • \ud83d\udd17 FGS AI QA \u2192 Interview quality analysis<\/li>\r\n
              • \ud83d\udd17 FGS Speech Analytics \u2192 Automatic keyword\/intent analysis<\/li>\r\n
              • \ud83d\udd17 CRM & BI Tools \u2192 Data flow and automation<\/li>\r\n
              • \ud83d\udd17 FGS AI Agent \u2192 Hybrid (human + artificial intelligence) interview model<\/li>\r\n <\/ul>\r\n <\/div>\r\n
                \r\n \"AI\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
                \r\n
                \r\n \"Dashboard\r\n <\/div>\r\n
                \r\n

                Reporting and Dashboard<\/h2>\r\n

                Manage all field operations from a single screen with the real-time dashboard:<\/p>\r\n

                  \r\n
                • \ud83d\udcca Number of active interviewees<\/li>\r\n
                • \ud83d\udcde Number of completed surveys<\/li>\r\n
                • \u23f1\ufe0f Average consultation time<\/li>\r\n
                • \ud83d\ude0a Emotion score distribution<\/li>\r\n
                • \ud83d\udcc8 Daily performance graphs<\/li>\r\n <\/ul>\r\n

                  All data can be monitored, filtered, and exported in real-time.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n

                  \r\n
                  \r\n

                  Security and Compliance<\/h2>\r\n

                  FGS AI CATI has been developed with the goal of ensuring full data privacy and regulatory compliance:<\/p>\r\n

                    \r\n
                  • \ud83d\udd10 AES-256 data encryption<\/li>\r\n
                  • \ud83e\udde9 ISO 27001 and GDPR compliant infrastructure<\/li>\r\n
                  • \ud83e\uddf1 Role-based access control<\/li>\r\n
                  • \ud83c\uddf9\ud83c\uddf7 GDPR compliant \u2013 all data is hosted in T\u00fcrkiye.<\/li>\r\n <\/ul>\r\n <\/div>\r\n
                    \r\n \"Data\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
                    \r\n

                    Conclusion<\/h2>\r\n

                    \r\n FGS AI CATI<\/span>, It redefines classic CATI (Computer Assisted Telephone Interviewing) methods with the power of artificial intelligence and automation. With real-time analysis, automated reporting, and an integrated infrastructure, it makes field research faster, smarter, and safer. Switch to a next-generation research platform powered by AI; take your data beyond conversations.\r\n <\/p>\r\n <\/div>\r\n<\/section>\r\n\r\n