{"id":987713,"date":"2025-10-22T10:14:44","date_gmt":"2025-10-22T10:14:44","guid":{"rendered":"https:\/\/mshcreative.online\/fgs-yazilim\/?page_id=987713"},"modified":"2026-03-06T12:30:13","modified_gmt":"2026-03-06T09:30:13","slug":"public-and-municipal-services","status":"publish","type":"page","link":"https:\/\/www.fgs.com.tr\/en\/sektorel-uygulamalar\/kamu-belediye-hizmetleri\/","title":{"rendered":"Public Sector &amp; Municipal Services"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"987713\" class=\"elementor elementor-987713\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51e61048 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51e61048\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ec403e4\" data-id=\"6ec403e4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a456d1f elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"7a456d1f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Focus<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4805ae0b elementor-widget elementor-widget-text-editor\" data-id=\"4805ae0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"0\" data-end=\"117\"><strong data-start=\"4\" data-end=\"117\">The New Face of Digital Transformation in Public and Municipal Services: Closer to Citizens and System-Compatible Through Smart Communication.<\/span><\/h3><p data-start=\"119\" data-end=\"644\">For public institutions and municipalities, communication is not just about transferring information \u2014 <strong data-start=\"199\" data-end=\"318\">This is the most effective way to maintain trust, ensure transparency, and make citizens feel they can engage with the state.<\/span><br data-start=\"318\" data-end=\"321\" \/>In today&#039;s world, citizens no longer submit petitions, <strong data-start=\"370\" data-end=\"386\">immediate response<\/span> They expect the same speed and reliability of response whether they call 155 or text the municipality&#039;s WhatsApp line.<br data-start=\"501\" data-end=\"504\" \/>This is precisely where FGS&#039;s voice and communication technologies come in, making public services more accessible, efficient, and citizen-friendly.<\/p><hr data-start=\"646\" data-end=\"649\" \/><h2 data-start=\"651\" data-end=\"716\"><strong data-start=\"654\" data-end=\"716\">1. Transitioning from Traditional Communication to Smart Citizen Experience<\/span><\/h2><p data-start=\"718\" data-end=\"1022\">Previously, public communication was limited to the &quot;receive call, open a case, forward to the relevant department&quot; cycle.<br data-start=\"809\" data-end=\"812\" \/>Today, however... <strong data-start=\"822\" data-end=\"847\">intelligent call management<\/span>, <strong data-start=\"849\" data-end=\"867\">IVR systems<\/span>, <strong data-start=\"869\" data-end=\"897\">automatic search solutions<\/span> And <strong data-start=\"901\" data-end=\"931\">AI-powered analysis<\/span> thanks to tools such as these<br data-start=\"954\" data-end=\"957\" \/>The citizen&#039;s call is not only not being answered, <strong data-start=\"998\" data-end=\"1019\">is being interpreted<\/span>.<\/p><p data-start=\"1024\" data-end=\"1255\">When a citizen reports a complaint, the system automatically opens a record.,<br data-start=\"1098\" data-end=\"1101\" \/>It analyzes the content of the conversation, identifies the relevant unit, and reports on the process.<br data-start=\"1183\" data-end=\"1186\" \/>Now no calls &quot;get lost,&quot; and no problems &quot;go unaddressed.&quot;.<\/p><p data-start=\"1257\" data-end=\"1339\"><strong data-start=\"1257\" data-end=\"1270\">In short:<\/span> The public is no longer reacting, <strong data-start=\"1301\" data-end=\"1315\">taking precautions<\/span> It is transforming into a structure.<\/p><hr data-start=\"1341\" data-end=\"1344\" \/><h2 data-start=\"1346\" data-end=\"1415\"><strong data-start=\"1349\" data-end=\"1415\">2. Multi-Channel Citizen Communication: Accessibility for All<\/span><\/h2><p data-start=\"1417\" data-end=\"1691\">Not every citizen uses the same channel.<br data-start=\"1452\" data-end=\"1455\" \/>Some prefer the call center, some the mobile application, and some the municipality&#039;s social media account.<br data-start=\"1557\" data-end=\"1560\" \/>Thanks to FGS&#039;s multi-channel communication infrastructure, <strong data-start=\"1610\" data-end=\"1689\">Regardless of which platform a citizen uses to access the system, everything converges at the same central point.<\/span><\/p><p data-start=\"1693\" data-end=\"1923\"><strong data-start=\"1693\" data-end=\"1703\">Example:<\/span><br data-start=\"1703\" data-end=\"1706\" \/>A citizen reports a road breakdown via WhatsApp \u2192 the system automatically receives location information \u2192 forwards it to the relevant field unit \u2192<br data-start=\"1836\" data-end=\"1839\" \/>The same person can also receive a status update verbally from the call center if they wish.<\/p><p data-start=\"1925\" data-end=\"1936\"><strong data-start=\"1925\" data-end=\"1934\">Difference:<\/span><\/p><ul data-start=\"1937\" data-end=\"2088\"><li data-start=\"1937\" data-end=\"1979\"><p data-start=\"1939\" data-end=\"1979\">Every point of contact is recorded.<\/p><\/li><li data-start=\"1980\" data-end=\"2033\"><p data-start=\"1982\" data-end=\"2033\">Citizens&#039; past communications are viewed on a single screen.<\/p><\/li><li data-start=\"2034\" data-end=\"2088\"><p data-start=\"2036\" data-end=\"2088\">The time it takes to resolve requests becomes reportable.<\/p><\/li><\/ul><p data-start=\"2090\" data-end=\"2183\">This structure not only provides efficiency, but also <strong data-start=\"2141\" data-end=\"2174\">equal access to services for citizens<\/span> presents.<\/p><hr data-start=\"2185\" data-end=\"2188\" \/><h2 data-start=\"2190\" data-end=\"2246\"><strong data-start=\"2193\" data-end=\"2246\">3. The Era of Artificial Intelligence in Municipal Call Centers<\/span><\/h2><p data-start=\"2248\" data-end=\"2429\">Call centers are the heart of municipalities.<br data-start=\"2288\" data-end=\"2291\" \/>FGS&#039;s AI-powered <strong data-start=\"2319\" data-end=\"2331\">AI Agent<\/span> And <strong data-start=\"2335\" data-end=\"2351\">AI Analytics<\/span> systems,<br data-start=\"2363\" data-end=\"2366\" \/>It analyzes each call in terms of emotion, tone, subject, and content.<\/p><p data-start=\"2431\" data-end=\"2622\">Thus, municipal administrations can determine not only how many calls they receive,<br data-start=\"2492\" data-end=\"2495\" \/><strong data-start=\"2495\" data-end=\"2609\">which issues are being focused on, the level of citizen satisfaction, and which problems are prominent in which regions.<\/span> can see.<\/p><p data-start=\"2624\" data-end=\"2645\"><strong data-start=\"2624\" data-end=\"2643\">Example usage:<\/span><\/p><ul data-start=\"2646\" data-end=\"2815\"><li data-start=\"2646\" data-end=\"2697\"><p data-start=\"2648\" data-end=\"2697\">Citizen satisfaction maps can be created.<\/p><\/li><li data-start=\"2698\" data-end=\"2755\"><p data-start=\"2700\" data-end=\"2755\">The most common types of complaints can be automatically reported.<\/p><\/li><li data-start=\"2756\" data-end=\"2815\"><p data-start=\"2758\" data-end=\"2815\">Staffing can be adjusted according to call volume.<\/p><\/li><\/ul><p data-start=\"2817\" data-end=\"2884\">So municipalities are not just hearing the voices; they are now... <strong data-start=\"2862\" data-end=\"2882\">It&#039;s listening to the data.<\/span><\/p><hr data-start=\"2886\" data-end=\"2889\" \/><h2 data-start=\"2891\" data-end=\"2933\"><strong data-start=\"2894\" data-end=\"2933\">4. Immediate Communication in Crisis Management<\/span><\/h2><p data-start=\"2935\" data-end=\"3151\">In emergencies such as earthquakes, floods, and fires, even seconds count.<br data-start=\"3008\" data-end=\"3011\" \/>FGS&#039;s <strong data-start=\"3019\" data-end=\"3048\">automatic search systems<\/span> And <strong data-start=\"3052\" data-end=\"3089\">ACD (Automatic Call Distribution)<\/span> Their structures can reach thousands of people simultaneously during a crisis.<\/p><p data-start=\"3153\" data-end=\"3178\"><strong data-start=\"3153\" data-end=\"3176\">Application examples:<\/span><\/p><ul data-start=\"3179\" data-end=\"3414\"><li data-start=\"3179\" data-end=\"3237\"><p data-start=\"3181\" data-end=\"3237\">Mass information appeals can be made during a disaster.<\/p><\/li><li data-start=\"3238\" data-end=\"3338\"><p data-start=\"3240\" data-end=\"3338\">Location-based automated search systems can be activated for evacuation or aid coordination.<\/p><\/li><li data-start=\"3339\" data-end=\"3414\"><p data-start=\"3341\" data-end=\"3414\">Calls to the crisis hotline are intelligently distributed according to their volume.<\/p><\/li><\/ul><p data-start=\"3416\" data-end=\"3544\">In this way <strong data-start=\"3426\" data-end=\"3488\">Municipalities act with a plan, not panic, during times of crisis.<\/span><br data-start=\"3488\" data-end=\"3491\" \/>Every second is recorded, every transaction becomes traceable.<\/p><hr data-start=\"3546\" data-end=\"3549\" \/><h2 data-start=\"3551\" data-end=\"3598\"><strong data-start=\"3554\" data-end=\"3598\">5. Transparency, Accountability, and Trust<\/span><\/h2><p data-start=\"3600\" data-end=\"3787\">Transparency in public institutions is fundamental to public trust.<br data-start=\"3657\" data-end=\"3660\" \/>FGS&#039;s <strong data-start=\"3668\" data-end=\"3692\">sound recording systems<\/span> Thanks to this system, every call made is securely archived and can be made available for review if needed.<\/p><p data-start=\"3789\" data-end=\"3953\">Also, the calls <strong data-start=\"3808\" data-end=\"3823\">GDPR compliant<\/span> Storing it in this manner protects the rights of both the institution and the citizens.<br data-start=\"3887\" data-end=\"3890\" \/>Access is not possible except for authorized users.<\/p><p data-start=\"3955\" data-end=\"4116\"><strong data-start=\"3955\" data-end=\"3978\">This means:<\/span><br data-start=\"3978\" data-end=\"3981\" \/>No call is ever &quot;lost,&quot; no request is ever &quot;forgotten.&quot;.<br data-start=\"4032\" data-end=\"4035\" \/>Public service is not only visible, but also <strong data-start=\"4085\" data-end=\"4104\">accountable<\/span> becomes.<\/p><hr data-start=\"4118\" data-end=\"4121\" \/><h2 data-start=\"4123\" data-end=\"4191\"><strong data-start=\"4126\" data-end=\"4191\">6. Operational Efficiency: More Services with Fewer Resources<\/span><\/h2><p data-start=\"4193\" data-end=\"4380\">A municipality can receive thousands of calls a day.<br data-start=\"4236\" data-end=\"4239\" \/>Most of these are repetitive requests for information: is there a water outage, where can I pay my tax debt, which department can I make an appointment with\u2026<\/p><p data-start=\"4382\" data-end=\"4557\"><strong data-start=\"4382\" data-end=\"4400\">IVR systems<\/span> And <strong data-start=\"4404\" data-end=\"4432\">automatic response modules<\/span>, This allows citizens to receive information on these frequently asked questions without delay.<br data-start=\"4503\" data-end=\"4506\" \/>This significantly reduces the workload for call centers.<\/p><p data-start=\"4559\" data-end=\"4574\"><strong data-start=\"4559\" data-end=\"4572\">Results:<\/span><\/p><ul data-start=\"4575\" data-end=\"4709\"><li data-start=\"4575\" data-end=\"4615\"><p data-start=\"4577\" data-end=\"4615\">\u00c7a\u011fr\u0131 kar\u015f\u0131lama s\u00fcreleri %60 azal\u0131r.<\/p><\/li><li data-start=\"4616\" data-end=\"4669\"><p data-start=\"4618\" data-end=\"4669\">Human resources are directed towards meeting qualified demand.<\/p><\/li><li data-start=\"4670\" data-end=\"4709\"><p data-start=\"4672\" data-end=\"4709\">Service quality is standardized.<\/p><\/li><\/ul><p data-start=\"4711\" data-end=\"4775\">Service is provided faster and with higher quality at a lower cost.<\/p><hr data-start=\"4777\" data-end=\"4780\" \/><h2 data-start=\"4782\" data-end=\"4837\"><strong data-start=\"4785\" data-end=\"4837\">7. The Importance of Digital Integration in Public Communication<\/span><\/h2><p data-start=\"4839\" data-end=\"5015\">FGS solutions are not solely voice-based;<br data-start=\"4883\" data-end=\"4886\" \/><strong data-start=\"4886\" data-end=\"4923\">municipal management systems (MMS)<\/span>, <strong data-start=\"4925\" data-end=\"4932\">CRM<\/span>, <strong data-start=\"4934\" data-end=\"4954\">citizen portal<\/span> And <strong data-start=\"4958\" data-end=\"4979\">mobile applications<\/span> It can work directly integrated with other systems.<\/p><p data-start=\"5017\" data-end=\"5031\"><strong data-start=\"5017\" data-end=\"5029\">For example:<\/span><\/p><ul data-start=\"5032\" data-end=\"5228\"><li data-start=\"5032\" data-end=\"5101\"><p data-start=\"5034\" data-end=\"5101\">The call made by the customer automatically creates a record in the CRM system.<\/p><\/li><li data-start=\"5102\" data-end=\"5154\"><p data-start=\"5104\" data-end=\"5154\">The system simultaneously sends a notification to the field team.<\/p><\/li><li data-start=\"5155\" data-end=\"5228\"><p data-start=\"5157\" data-end=\"5228\">Citizens are notified via SMS or voice call when the work is completed.<\/p><\/li><\/ul><p data-start=\"5230\" data-end=\"5409\">This automation chain consigns the old &quot;passing the ball from unit to unit&quot; mentality to history.<br data-start=\"5310\" data-end=\"5313\" \/>Public service now <strong data-start=\"5332\" data-end=\"5343\">fluid<\/span>, <strong data-start=\"5345\" data-end=\"5360\">measurable<\/span> And <strong data-start=\"5364\" data-end=\"5395\">can be managed from a single center<\/span> becomes.<\/p><hr data-start=\"5411\" data-end=\"5414\" \/><h2 data-start=\"5416\" data-end=\"5473\"><strong data-start=\"5419\" data-end=\"5473\">8. Citizen-Centeredness: Technology Serving Humanity<\/span><\/h2><p data-start=\"5475\" data-end=\"5748\">Technology is used in the public sector not only to speed up processes, <strong data-start=\"5537\" data-end=\"5564\">to reach out to the citizen<\/span> should be used.<br data-start=\"5581\" data-end=\"5584\" \/>FGS uses systems such as sentiment analysis and speech quality measurement in municipal call centers,<br data-start=\"5676\" data-end=\"5679\" \/>They can analyze a citizen&#039;s level of satisfaction even from their tone of voice.<\/p><p data-start=\"5750\" data-end=\"5854\">This allows managers to monitor satisfaction trends and plan training processes accordingly.<\/p><p data-start=\"5856\" data-end=\"5957\">This approach addresses the question of &quot;how to better serve the citizen?&quot; <strong data-start=\"5921\" data-end=\"5938\">data-driven<\/span> It provides an answer.<\/p><hr data-start=\"5959\" data-end=\"5962\" \/><h2 data-start=\"5964\" data-end=\"6047\"><strong data-start=\"5967\" data-end=\"6047\">9. Smart Municipalities of the Future: Sustainable and Scalable Systems<\/span><\/h2><p data-start=\"6049\" data-end=\"6295\">The future of public services lies not only in digitalization, <strong data-start=\"6110\" data-end=\"6156\">building scalable digital infrastructures<\/span> He is lying down.<br data-start=\"6165\" data-end=\"6168\" \/>FGS&#039;s cloud-based systems can scale without requiring infrastructure investment when new branches or service points are added.<\/p><p data-start=\"6297\" data-end=\"6475\">This provides a significant cost advantage, especially for metropolitan municipalities.<br data-start=\"6376\" data-end=\"6379\" \/>Every new call center, every new field unit, is integrated into the system with just a few clicks.<\/p><p data-start=\"6477\" data-end=\"6598\"><strong data-start=\"6477\" data-end=\"6519\">Sustainable, safe, accessible.<\/span><br data-start=\"6519\" data-end=\"6522\" \/>The municipalities of the future are institutions that use technology to serve people.<\/p><hr data-start=\"6600\" data-end=\"6603\" \/><h2 data-start=\"6605\" data-end=\"6659\"><strong data-start=\"6608\" data-end=\"6659\">Result: The Voice of the Citizen is Now Heard More Clearly.<\/span><\/h2><p data-start=\"6661\" data-end=\"6897\">Public and municipal services are no longer just about administration, <strong data-start=\"6719\" data-end=\"6743\">interaction ecosystem<\/span> It becomes.<br data-start=\"6759\" data-end=\"6762\" \/><a href=\"https:\/\/www.fgs.com.tr\/en\/\" target=\"_blank\" rel=\"noopener\">FGS Information Processing Products<\/a>, as the silent architect of this transformation<br data-start=\"6808\" data-end=\"6811\" \/><strong data-start=\"6811\" data-end=\"6895\">It bridges the gap between citizens and institutions not with technology, but with understanding.<\/span><\/p><p data-start=\"6899\" data-end=\"7063\">In the digital age, a strong public sector is not only about resources, <strong data-start=\"6950\" data-end=\"6981\">with the right communication infrastructure<\/span> is built.<br data-start=\"6994\" data-end=\"6997\" \/>And at the heart of that infrastructure lies FGS&#039;s innovative solutions.<\/p>\t\t\t\t\t\t\t\t<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Focus Kamu ve Belediye Hizmetlerinde Dijital D\u00f6n\u00fc\u015f\u00fcm\u00fcn Yeni Y\u00fcz\u00fc: Ak\u0131ll\u0131 \u0130leti\u015fimle Vatanda\u015fa Yak\u0131n, Sisteme Uyumlu Kamu kurumlar\u0131 ve belediyeler i\u00e7in ileti\u015fim, yaln\u0131zca bilgi aktarmak de\u011fildir \u2014 g\u00fcveni s\u00fcrd\u00fcrmenin, \u015feffafl\u0131\u011f\u0131 sa\u011flaman\u0131n ve vatanda\u015f\u0131n devlete dokunabildi\u011fini hissettirmesinin en etkili yoludur.Bug\u00fcn\u00fcn d\u00fcnyas\u0131nda vatanda\u015f art\u0131k dilek\u00e7e de\u011fil, an\u0131nda yan\u0131t ister. 155\u2019i arad\u0131\u011f\u0131nda da, belediyenin WhatsApp hatt\u0131na yazd\u0131\u011f\u0131nda da ayn\u0131&#8230;<\/p>","protected":false},"author":1,"featured_media":7797,"parent":542,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-987713","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kamu ve Belediye \u0130leti\u015fim \u00c7\u00f6z\u00fcmleri | FGS<\/title>\n<meta name=\"description\" content=\"FGS kamu ve belediye ileti\u015fim \u00e7\u00f6z\u00fcmleri ile vatanda\u015f taleplerini h\u0131zl\u0131 y\u00f6netin ve hizmet s\u00fcre\u00e7lerini verimli hale getirin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fgs.com.tr\/en\/industry-applications\/public-and-municipal-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kamu ve Belediye \u0130leti\u015fim \u00c7\u00f6z\u00fcmleri | FGS\" \/>\n<meta property=\"og:description\" content=\"FGS kamu ve belediye ileti\u015fim \u00e7\u00f6z\u00fcmleri ile vatanda\u015f taleplerini h\u0131zl\u0131 y\u00f6netin ve hizmet s\u00fcre\u00e7lerini verimli hale getirin.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fgs.com.tr\/en\/industry-applications\/public-and-municipal-services\/\" \/>\n<meta property=\"og:site_name\" content=\"FGS Bilgi \u0130\u015flem \u00dcr\u00fcnleri San. 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A.\u015e.\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-06T09:30:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fgs.com.tr\/wp-content\/uploads\/2023\/04\/pexels-tima-miroshnichenko-7567554.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2558\" \/>\n\t<meta property=\"og:image:height\" content=\"688\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.fgs.com.tr\/sektorel-uygulamalar\/kamu-belediye-hizmetleri\/\",\"url\":\"https:\/\/www.fgs.com.tr\/sektorel-uygulamalar\/kamu-belediye-hizmetleri\/\",\"name\":\"Kamu ve Belediye \u0130leti\u015fim \u00c7\u00f6z\u00fcmleri | FGS\",\"isPartOf\":{\"@id\":\"https:\/\/www.fgs.com.tr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.fgs.com.tr\/sektorel-uygulamalar\/kamu-belediye-hizmetleri\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.fgs.com.tr\/sektorel-uygulamalar\/kamu-belediye-hizmetleri\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.fgs.com.tr\/wp-content\/uploads\/2023\/04\/pexels-tima-miroshnichenko-7567554.jpg\",\"datePublished\":\"2025-10-22T10:14:44+00:00\",\"dateModified\":\"2026-03-06T09:30:13+00:00\",\"description\":\"FGS kamu ve belediye ileti\u015fim \u00e7\u00f6z\u00fcmleri ile vatanda\u015f taleplerini h\u0131zl\u0131 y\u00f6netin ve hizmet s\u00fcre\u00e7lerini verimli hale getirin.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.fgs.com.tr\/sektorel-uygulamalar\/kamu-belediye-hizmetleri\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.fgs.com.tr\/sektorel-uygulamalar\/kamu-belediye-hizmetleri\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.fgs.com.tr\/sektorel-uygulamalar\/kamu-belediye-hizmetleri\/#primaryimage\",\"url\":\"https:\/\/www.fgs.com.tr\/wp-content\/uploads\/2023\/04\/pexels-tima-miroshnichenko-7567554.jpg\",\"contentUrl\":\"https:\/\/www.fgs.com.tr\/wp-content\/uploads\/2023\/04\/pexels-tima-miroshnichenko-7567554.jpg\",\"width\":2558,\"height\":688},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.fgs.com.tr\/sektorel-uygulamalar\/kamu-belediye-hizmetleri\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Anasayfa\",\"item\":\"https:\/\/www.fgs.com.tr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sekt\u00f6rel Uygulamalar\",\"item\":\"https:\/\/www.fgs.com.tr\/sektorel-uygulamalar\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Kamu &#038; 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