{"id":987683,"date":"2025-10-22T10:08:11","date_gmt":"2025-10-22T10:08:11","guid":{"rendered":"https:\/\/mshcreative.online\/fgs-yazilim\/?page_id=987683"},"modified":"2026-03-05T13:01:03","modified_gmt":"2026-03-05T10:01:03","slug":"ivr-interactive-voice-response-system","status":"publish","type":"page","link":"https:\/\/www.fgs.com.tr\/en\/urunler\/ivr-sesli-yanit-sistemi\/","title":{"rendered":"IVR (Interactive Voice Response)"},"content":{"rendered":"
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IVR (Interactive Voice Response)<\/span><\/h2>

This service allows callers to receive the information they need faster and more reliably, 24\/7.<\/span><\/p>

It has a very wide range of applications. IVR solution group<\/span>; This includes providing information, making purchases and sales, tracking, and similar transactions that are carried out interactively by the user using the phone's keypad.
It is a platform that provides reliability and flexibility.
Unlike traditional and dedicated IVR platforms<\/span>, open WEB and IP telephony standards<\/span> It is based on.<\/p>

Features and Integrations<\/span><\/h3>

\u2022 Incoming and outgoing call support<\/span>
\u2022 By the calling\/called number<\/span> Reading necessary messages and playing announcements within the programmed flow framework.
\u2022 Using phone keys<\/span> Receiving the requested information, reading the necessary messages, and playing announcements.
\u2022 XML \/ Web-based applications<\/span>
\u2022 SQL\/DB integration<\/span>
\u2022 Database integrations via ODBC<\/span>
\u2022 Web service integrations<\/span>
\u2022 Support for mathematical operations<\/span>
\u2022 Time-based directions:<\/span> Different welcome and directions can be arranged at specified times of the day and on desired days of the year (holidays, special occasions, etc.).
\u2022 DTMF detection<\/span>
\u2022 IVR Call Recording feature<\/span>
\u2022 T1 supports ISDN, Analog, and SIP\/VOIP.<\/span>
\u2022 Web-based reporting management<\/span>
\u2022 Speech Engine integrations<\/span>
\u2022 Virtual POS integrations<\/span>
\u2022 Survey applications<\/span><\/p>

Areas of Application<\/span><\/h3>

\u2022 Customer information systems
\u2022 Automated sales and order line
\u2022 Survey and campaign calls
\u2022 Collection or appointment lines
\u2022 Public institutions and call centers<\/p>

Technical Advantages<\/span><\/h3>

\u2022 Thanks to its flexible structure, different scenarios can be easily programmed.
\u2022 With IP-based systems low-cost communication<\/span> It is provided.
\u2022 With web service integrations to existing CRM or ERP systems<\/span> It can be connected directly.
\u2022 Real-time reporting allows for immediate monitoring of system performance.<\/p>\t\t\t\t\t\t\t\t<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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<\/i> IVR (Interactive Voice Response)<\/h1>\r\n

\r\n This service allows callers to receive the information they need faster and more reliably, 24\/7.\r\n <\/p>\r\n

\r\n The IVR solution group, with its wide range of applications, encompasses interactive processes such as providing information, conducting transactions, tracking, and similar operations, all performed by users using keypad input on their phones. It is a platform that provides reliability and flexibility. Unlike traditional and proprietary IVR platforms, it is based on open web and IP telephony standards.\r\n <\/p>\r\n <\/div>\r\n

\r\n \"IVR\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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<\/i> Features and Integrations<\/h2>\r\n
    \r\n
  • <\/i> Incoming and outgoing call support<\/li>\r\n
  • <\/i> Reading necessary messages and playing announcements according to the programmed flow based on the calling\/called number.<\/li>\r\n
  • <\/i> Using the phone's keypad, it can retrieve the required information, read necessary messages, and play announcements.<\/li>\r\n
  • <\/i> XML \/ Web-based applications<\/li>\r\n
  • <\/i> SQL\/DB integration<\/li>\r\n
  • <\/i> Database integrations via ODBC<\/li>\r\n
  • <\/i> Web service integrations<\/li>\r\n
  • <\/i> Support for mathematical operations<\/li>\r\n
  • <\/i> Time-based directions: Different welcome and directions at defined times, holidays, or special occasions.<\/li>\r\n
  • <\/i> DTMF detection<\/li>\r\n
  • <\/i> IVR Call Recording feature<\/li>\r\n
  • <\/i> T1 supports ISDN, Analog, and SIP\/VOIP.<\/li>\r\n
  • <\/i> Web-based reporting management<\/li>\r\n
  • <\/i> Speech Engine integrations<\/li>\r\n
  • <\/i> Virtual POS integrations<\/li>\r\n
  • <\/i> Survey applications<\/li>\r\n <\/ul>\r\n <\/div>\r\n
    \r\n \"IVR\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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    <\/i> Areas of Application<\/h2>\r\n
      \r\n
    • <\/i> Customer information systems<\/li>\r\n
    • <\/i> Automated sales and order line<\/li>\r\n
    • <\/i> Survey and campaign searches<\/li>\r\n
    • <\/i> Collection or appointment lines<\/li>\r\n
    • <\/i> Public institutions and call centers<\/li>\r\n <\/ul>\r\n <\/div>\r\n
      \r\n \"IVR\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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      <\/i> Technical Advantages<\/h2>\r\n
        \r\n
      • <\/i> Thanks to its flexible structure, different scenarios can be easily programmed.<\/li>\r\n
      • <\/i> IP-based systems enable cost-effective communication.<\/li>\r\n
      • <\/i> Web service integrations allow for direct connection to existing CRM or ERP systems.<\/li>\r\n
      • <\/i> Real-time reporting allows for immediate monitoring of system performance.<\/li>\r\n <\/ul>\r\n <\/div>\r\n
        \r\n \"IVR\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n