{"id":85,"date":"2023-03-09T12:53:47","date_gmt":"2023-03-09T12:53:47","guid":{"rendered":"https:\/\/tecnologia.vamtam.com\/?page_id=85"},"modified":"2026-03-05T12:52:53","modified_gmt":"2026-03-05T09:52:53","slug":"about","status":"publish","type":"page","link":"https:\/\/www.fgs.com.tr\/en\/hakkimizda\/","title":{"rendered":"About Us"},"content":{"rendered":"\t\t
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Kurumsal \u0130leti\u015fiminizi G\u00fc\u00e7lendiren Teknoloji Orta\u011f\u0131n\u0131z<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ak\u0131ll\u0131 ileti\u015fim \u00e7\u00f6z\u00fcmleriyle her an ula\u015f\u0131labilir olun.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FGS, 2003 y\u0131l\u0131ndan bu yana ses ve haberle\u015fme teknolojileri alan\u0131nda uzmanla\u015fm\u0131\u015f bir kurumsal ileti\u015fim \u00e7\u00f6z\u00fcmleri sa\u011flay\u0131c\u0131s\u0131d\u0131r. Kamu kurumlar\u0131 ve \u00f6zel sekt\u00f6rde faaliyet g\u00f6steren orta ve b\u00fcy\u00fck \u00f6l\u00e7ekli i\u015fletmeler i\u00e7in g\u00fcvenilir, \u00f6l\u00e7eklenebilir ve y\u00f6netilebilir ileti\u015fim altyap\u0131lar\u0131 tasarlar\u0131z.<\/p>

2021 y\u0131l\u0131nda Vodafone Holding\u2019in %50 ortakl\u0131\u011f\u0131 ile g\u00fc\u00e7lenen FGS, T\u00fcrkiye pazar\u0131nda stratejik bir teknoloji i\u015f orta\u011f\u0131 konumuna gelmi\u015ftir. Vodafone, T\u00fcrk Telekom ve \u0130\u015fNet altyap\u0131lar\u0131 \u00fczerinde sunulan \u00e7\u00f6z\u00fcmlerimizle, farkl\u0131 \u00f6l\u00e7ek ve sekt\u00f6rdeki y\u00fczlerce kurumun kritik ileti\u015fim s\u00fcre\u00e7lerini destekliyoruz.<\/p>

\u00dcr\u00fcn ve Hizmet Portf\u00f6y\u00fcm\u00fcz<\/h2>

\u2022 Bulut Santral ve IP tabanl\u0131 santral \u00e7\u00f6z\u00fcmleri,
\u2022 \u00c7a\u011fr\u0131 Merkezi ve ACD sistemleri,
\u2022 IVR (sesli yan\u0131t) ve otomatik arama platformlar\u0131,
\u2022 Ses kay\u0131t ve raporlama \u00e7\u00f6z\u00fcmleri,
\u2022 Yapay zek\u00e2 destekli \u00e7a\u011fr\u0131 analiti\u011fi ve dijital asistanlar,
\u2022 Microsoft Teams Phone ve kurumsal entegrasyon projelerini
kapsamaktad\u0131r.<\/p>

Sesware Bulut \u0130leti\u015fim Platformu<\/h2>

FGS\u2019nin bulut ileti\u015fim platformu Sesware, bug\u00fcn 100.000\u2019in \u00fczerinde aktif kullan\u0131c\u0131ya hizmet vermektedir. Esnek lisanslama modelleri, y\u00fcksek eri\u015filebilirlik mimarisi ve g\u00fc\u00e7l\u00fc entegrasyon yetenekleriyle Sesware, kurumlar\u0131n \u00e7a\u011fr\u0131 trafi\u011fini u\u00e7tan uca y\u00f6netmesini, \u00f6l\u00e7mesini ve optimize etmesini sa\u011flar.<\/p>

\u00c7\u00f6z\u00fcmlerimiz<\/h2>

\u2022 M\u00fc\u015fteri deneyimini iyile\u015ftirmek,
\u2022 Operasyonel maliyetleri d\u00fc\u015f\u00fcrmek,
\u2022 \u0130leti\u015fim s\u00fcre\u00e7lerini merkezi ve denetlenebilir hale getirmek,
\u2022 Sat\u0131\u015f, tahsilat ve bilgilendirme s\u00fcre\u00e7lerinin verimlili\u011fini art\u0131rmak
i\u00e7in tasarlanm\u0131\u015ft\u0131r.<\/p>

Yakla\u015f\u0131m\u0131m\u0131z<\/h2>

FGS olarak hedefimiz, kurumlar\u0131n ileti\u015fim altyap\u0131lar\u0131n\u0131 sadece bug\u00fcn\u00fcn ihtiya\u00e7lar\u0131na de\u011fil, gelece\u011fin i\u015f modellerine de haz\u0131r hale getirmektir. Uzun vadeli i\u015f ortakl\u0131klar\u0131na odaklan\u0131r, her projeyi: analiz, tasar\u0131m, uygulama, e\u011fitim ve s\u00fcrekli destek ad\u0131mlar\u0131yla u\u00e7tan uca y\u00f6netiriz.<\/p>

\u0130leti\u015fim teknolojileriniz i\u00e7in g\u00fcvenilir, deneyimli ve sonu\u00e7 odakl\u0131 bir \u00e7\u00f6z\u00fcm orta\u011f\u0131 ar\u0131yorsan\u0131z, FGS ile tan\u0131\u015f\u0131n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBize Ula\u015f\u0131n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Dijital ileti\u015fimin g\u00fcvenilir sesi.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u0130leti\u015fim teknolojilerinde 7\/24 dijital zek\u00e2.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTutkulu\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tYapt\u0131\u011f\u0131m\u0131z i\u015fe tutkuyla ba\u011fl\u0131y\u0131z. Teknolojiyi sadece \u00fcretmiyor, onu s\u00fcrekli geli\u015ftiriyor ve her projemizde m\u00fckemmeliyeti hedefliyoruz.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSayg\u0131l\u0131\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\u0130\u015f ortaklar\u0131m\u0131za, m\u00fc\u015fterilerimize ve ekip arkada\u015flar\u0131m\u0131za kar\u015f\u0131 daima sayg\u0131 ve nezaketle yakla\u015f\u0131r\u0131z. Her ileti\u015fimde g\u00fcveni ve profesyonelli\u011fi \u00f6n planda tutar\u0131z.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSorumluluk Sahibi\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAld\u0131\u011f\u0131m\u0131z her g\u00f6revi sahiplenir, sonu\u00e7lar\u0131n\u0131 \u00fcstleniriz. Ba\u015far\u0131n\u0131n ancak bireysel sorumluluk bilinciyle m\u00fcmk\u00fcn oldu\u011funa inan\u0131r\u0131z.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tBirlikte G\u00fc\u00e7l\u00fcy\u00fcz\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tEkip ruhuna inan\u0131r\u0131z. Birlikte \u00e7al\u0131\u015f\u0131r, birlikte \u00fcretir ve birlikte ba\u015far\u0131r\u0131z. Farkl\u0131 bak\u0131\u015f a\u00e7\u0131lar\u0131n\u0131 zenginlik olarak g\u00f6r\u00fcr, ortak hedefler i\u00e7in kenetleniriz.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Birlikte Daha G\u00fc\u00e7l\u00fcy\u00fcz<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Teknolojiyi insanlar i\u00e7in geli\u015ftiriyoruz, bu y\u00fczden her ba\u015far\u0131n\u0131n merkezinde insan var.
Birbirimize g\u00fcveniyor, birlikte \u00f6\u011freniyor ve birlikte b\u00fcy\u00fcyoruz.
\u0130\u015f ortaklar\u0131m\u0131zla kurdu\u011fumuz g\u00fc\u00e7l\u00fc ba\u011flar, bizi sadece bir teknoloji firmas\u0131 de\u011fil, g\u00fcvenilir bir \u00e7\u00f6z\u00fcm orta\u011f\u0131 yap\u0131yor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\u0130leti\u015fim<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Kurumsal \u0130leti\u015fiminizi G\u00fc\u00e7lendiren Teknoloji Orta\u011f\u0131n\u0131z Ak\u0131ll\u0131 ileti\u015fim \u00e7\u00f6z\u00fcmleriyle her an ula\u015f\u0131labilir olun. FGS, 2003 y\u0131l\u0131ndan bu yana ses ve haberle\u015fme teknolojileri alan\u0131nda uzmanla\u015fm\u0131\u015f bir kurumsal ileti\u015fim \u00e7\u00f6z\u00fcmleri sa\u011flay\u0131c\u0131s\u0131d\u0131r. Kamu kurumlar\u0131 ve \u00f6zel sekt\u00f6rde faaliyet g\u00f6steren orta ve b\u00fcy\u00fck \u00f6l\u00e7ekli i\u015fletmeler i\u00e7in g\u00fcvenilir, \u00f6l\u00e7eklenebilir ve y\u00f6netilebilir ileti\u015fim altyap\u0131lar\u0131 tasarlar\u0131z. 2021 y\u0131l\u0131nda Vodafone Holding\u2019in %50 ortakl\u0131\u011f\u0131 ile…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"yoast_head":"\nFGS Hakk\u0131m\u0131zda | Kurumsal \u0130leti\u015fim Teknolojileri<\/title>\n<meta name=\"description\" content=\"FGS, 2003\u2019ten bu yana bulut santral, \u00e7a\u011fr\u0131 merkezi ve yapay zek\u00e2 destekli ileti\u015fim teknolojileri geli\u015ftiren kurumsal bir teknoloji \u015firketidir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fgs.com.tr\/en\/about\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FGS Hakk\u0131m\u0131zda | Kurumsal \u0130leti\u015fim Teknolojileri\" \/>\n<meta property=\"og:description\" content=\"FGS, 2003\u2019ten bu yana bulut santral, \u00e7a\u011fr\u0131 merkezi ve yapay zek\u00e2 destekli ileti\u015fim teknolojileri geli\u015ftiren kurumsal bir teknoloji \u015firketidir.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fgs.com.tr\/en\/about\/\" \/>\n<meta property=\"og:site_name\" content=\"FGS Bilgi \u0130\u015flem \u00dcr\u00fcnleri San. Tic. 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