{"id":465,"date":"2023-03-13T10:49:40","date_gmt":"2023-03-13T10:49:40","guid":{"rendered":"https:\/\/tecnologia.vamtam.com\/?page_id=465"},"modified":"2026-03-06T12:38:27","modified_gmt":"2026-03-06T09:38:27","slug":"products","status":"publish","type":"page","link":"https:\/\/www.fgs.com.tr\/en\/urunler\/","title":{"rendered":"PRODUCTS"},"content":{"rendered":"
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Our products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tCloud PBX\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tUnify your fixed and mobile telephony under a single cloud-based platform. Connect your office phones and mobile lines to the cloud and get all the capabilities of a physical PBX \u2013 plus the flexibility, scalability and cost advantages of a modern cloud solution. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tIntegrated Call Center\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tLaunch a fully featured contact center without investing in on-premise infrastructure. Agents handle calls via a softphone application on their computers, with no need for dedicated phone hardware. Scale up or down in minutes and manage all customer interactions from a single interface.\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tIVR (Interactive Voice Response)\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t Design interactive voice menus that let your customers access information, perform transactions and manage their requests using their phone keypad or voice. Automate routine queries and free up your agents for more complex conversations.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tACD (Automatic Call Distribution)\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tIntelligently route incoming calls to the right agents or queues based on skills, priority, business rules and real-time load. Combine IVR menus and ACD strategies to reduce waiting times and improve first-contact resolution.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tOutbound Dialer\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tAutomate high-volume outbound campaigns with predictive, progressive and preview dialing modes. Run collections, telesales, information and survey campaigns efficiently while maximizing agent talk time.\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tAI Agent \/ AI Analytics\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tFGS AI Agent manages customer requests 24\/7 across your contact center and digital channels with human-like voice, speech and understanding capabilities. AI Analytics analyzes recorded calls to uncover insights that improve customer experience, agent performance and operational efficiency.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tVoice Recording Systems\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tSecurely record all inbound and outbound calls \u2013 both internal and external \u2013 for quality assurance, training and legal compliance. Search, replay and audit conversations with powerful reporting and access controls.\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tAI CATI\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tAutomate your field research and telephone surveys with AI-powered FGS CATI. Increase data quality, shorten survey times and manage large-scale research projects in minutes instead of days.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest a Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Neler Yap\u0131yoruz? \u00dcr\u00fcnlerimiz Bulut Santral \u0130\u015fletmenizdeki sabit ya da mobil telefon alt yap\u0131s\u0131n\u0131 tek bir merkezden toplayan bulut ileti\u015fim platformu. Sabit telefonlar\u0131n\u0131z ya da mobil telefonlar\u0131n\u0131zdan buluta ba\u011flanarak fiziksel santralle yapabilece\u011finiz her \u015feyin \u00fczerine bir\u00e7ok avantaj sunmakta. \u00d6ne \u00c7\u0131kan Daha Fazla Entegre \u00c7a\u011fr\u0131 Merkezi Cloud \u00e7a\u011fr\u0131 merkezi ile \u00f6zel bir \u00e7a\u011fr\u0131 merkezi altyap\u0131s\u0131 kurulmas\u0131na gerek…<\/p>","protected":false},"author":1,"featured_media":6855,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-465","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nKurumsal \u0130leti\u015fim \u00c7\u00f6z\u00fcmleri ve \u00dcr\u00fcnler | FGS<\/title>\n<meta name=\"description\" content=\"FGS kurumsal ileti\u015fim \u00e7\u00f6z\u00fcmleri ile bulut santral, \u00e7a\u011fr\u0131 merkezi ve AI tabanl\u0131 ileti\u015fim teknolojilerini ke\u015ffedin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fgs.com.tr\/en\/products\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kurumsal \u0130leti\u015fim \u00c7\u00f6z\u00fcmleri ve \u00dcr\u00fcnler | FGS\" \/>\n<meta property=\"og:description\" content=\"FGS kurumsal ileti\u015fim \u00e7\u00f6z\u00fcmleri ile bulut santral, \u00e7a\u011fr\u0131 merkezi ve AI tabanl\u0131 ileti\u015fim teknolojilerini ke\u015ffedin.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fgs.com.tr\/en\/products\/\" \/>\n<meta property=\"og:site_name\" content=\"FGS Bilgi \u0130\u015flem \u00dcr\u00fcnleri San. 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