{"id":2716,"date":"2023-03-21T09:37:36","date_gmt":"2023-03-21T09:37:36","guid":{"rendered":"https:\/\/tecnologia.vamtam.com\/?page_id=2716"},"modified":"2026-03-05T12:56:55","modified_gmt":"2026-03-05T09:56:55","slug":"cloud-pbx","status":"publish","type":"page","link":"https:\/\/www.fgs.com.tr\/en\/urunler\/bulut-santral\/","title":{"rendered":"Cloud PBX"},"content":{"rendered":"
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Cloud PBX<\/span><\/h2>

A cloud communication platform that consolidates your business's fixed or mobile phone infrastructure from a single center.<\/span>
By connecting to the cloud from your landline or mobile phones, you gain many advantages over what you can do with a physical switchboard.<\/p>

With cloud-based PBX, you can have all the features of an advanced PBX system without investing in a physical PBX.<\/span>
A cloud-based PBX system is designed with a fully IP-based and scalable structure that includes traditional telephone exchange components and accessories., Automatic Call Distribution (ACD)<\/span>, Voice Recording<\/span>, Reporting<\/span> within the system without the need for separate applications.<\/p>

Cloud PBX<\/span>, It is a cloud-based technology service that operates over the internet, meeting all communication needs of companies and allowing them to benefit from all PBX services without purchasing a separate telephone switchboard for their workplace.
Furthermore, organizations can meet the telephone switchboard needs of all their branches with a single cloud-based switchboard, eliminating the need for separate switchboard investments for each branch and reducing inter-branch communication costs to zero.
It is very easy to maintain.<\/span><\/p>

If the company has branches, you can include all branches in the Cloud PBX system.
All your offices, branches, and contact points can be connected to each other without any hassle. Telecommunication line provided by the telecommunication operator (SDSL, ADSL)<\/span> It connects to the cloud PBX system and users are activated.
This allows company branches or offices to access each other's telephones (extensions) directly and free of charge.<\/p>

Users make phone calls In addition to the IP phone, there is also a softphone that can be installed on the computer.<\/span> or Cloud PBX Mobile that we developed for smartphones<\/span> They can do this through the application.<\/p>

Once the company's users are defined in the Cloud PBX system, different features can be assigned to each user.
Features such as redirecting missed or busy calls to another number, or leaving voicemails for callers, can be activated.
Voice messages left behind can be sent to users' email addresses.<\/span><\/p>

Cloud PBX also offers the features available in physical PBX systems. hunt group (grouping a group within a PBX under a common number)<\/span> creation,
Enabling another subscriber to answer ringing phones,
It also includes features such as monitoring the activity of user phones within the company.<\/p>

Advantages<\/span><\/h3>

  1. Converting costs:<\/span> With a traditional PBX system, you pay for management and maintenance costs. With a cloud PBX, you don't have to pay any of these initial investment costs; you only pay a monthly license fee.<\/p><\/li>

  2. Location-independent work:<\/span> Companies become more accessible. Users can work from anywhere, which increases customer and employee satisfaction.<\/p><\/li>

  3. End-to-end centralized call management:<\/span> With voice recording, ACD, and IVR features, calls are routed, resources are used efficiently, and call drop-off rates are reduced.<\/p><\/li>

  4. Real-time reporting:<\/span> Companies can report call numbers, referrals, and performance in real-time.<\/p><\/li><\/ol>

    \"\"<\/p>

    Features<\/span><\/h3>

    \u2022 Integrated ACD Automatic Welcome<\/span>
    \u2022 Voice Mail \u2013 Voice message (email \u2013 voice message alert)<\/span>
    \u2022 Voice Recording \u2013 Integrated Voice Recording<\/span>
    \u2022 Blocking by number
    \u2022 Music on hold
    \u2022 Conference for up to 64 users
    \u2022 Least Cost Routing
    \u2022 Hunt group \u2013 Creating internal groups
    \u2022 Night Service
    \u2022 Internal Call Recording
    \u2022 Quick Search
    \u2022 Internal guide
    \u2022 Directions
    \u2022 Online Administration: Administrator and User Panel
    \u2022 Mobile applications
    \u2022 Real-time monitoring
    \u2022 Call Reporting: Historical reporting of all calls.
    \u2022 Access to Interview Reports and Audio Recordings via the Flexible Interface, subject to authorization.<\/p>

    User \u2013 Phone Specifications<\/span><\/h3>

    \u2022 Call Management \u2013 Incoming & Outgoing Call Monitoring<\/span>
    \u2022 Call Forwarding \u2013 Unconditional, Unanswered, and Busy<\/span>
    \u2022 Call Park \u2013 Call Parking<\/span>
    \u2022 Automatic Call Return<\/span>
    \u2022 Flexible Search Plan
    \u2022 Service and restriction level determination
    \u2022 Conference
    \u2022 DND \u2013 Do Not Disturb
    \u2022 Call Forwarding
    \u2022 Direct Line (DID)
    \u2022 Phone Locking
    \u2022 Call Pick Up \u2013 Making a Call
    \u2022 Put on Hold
    \u2022 Internal Transfer
    \u2022 Transfer \u2013 Smart (with notification), Blind (without notification)
    \u2022 Transfer IVR
    \u2022 Transfer Queue<\/p>

    Mobile App Screenshots<\/span><\/p>\t\t\t\t\t\t\t\t<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/div>\n\t\t\t\t<\/div>\n\t\t

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    \r\n \r\n
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    <\/i> Cloud PBX<\/h1>\r\n

    \r\n A cloud communication platform that consolidates your business's fixed or mobile phone infrastructure from a single center. bulut ileti\u015fim platformu.<\/span> \r\n By connecting to the cloud from your landline or mobile phones, you gain many advantages over what you can do with a physical switchboard.\r\n <\/p>\r\n

    \r\n With a cloud PBX system, you can enjoy all the features of an advanced PBX system without investing in a physical PBX.\nA cloud PBX system, designed as a fully IP-based and scalable solution that incorporates traditional telephone PBX systems and their accessories, \r\n Automatic Call Distribution (ACD), Voice Recording, and Reporting functions are integrated<\/span> within the system without the need for separate applications.\r\n <\/p>\r\n <\/div>\r\n

    \r\n \"Cloud\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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    \r\n
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    \r\n Cloud PBX is a cloud-based technology service that allows businesses to utilize all PBX services without purchasing a separate telephone switchboard, meeting all their communication needs. Furthermore, organizations can meet the telephone switchboard needs of all their branches with a single cloud PBX, eliminating the need for separate PBX investments for each branch. It can eliminate inter-branch communication costs.<\/span> It is very easy to maintain.\r\n <\/p>\r\n

    \r\n If the company has branches, you can include all branches in the Cloud PBX system. Each office, branch, or contact point connects to the cloud PBX system via the telecommunication line (SDSL, ADSL) provided by the telecommunication operator, eliminating the need for separate connections. Users are then activated. This allows the company to access the telephones (extensions) between its branches or offices directly and free of charge.\r\n <\/p>\r\n <\/div>\r\n

    \r\n \"Cloud\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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    <\/i> Advantages<\/h2>\r\n
      \r\n
    • <\/i> Converting costs:<\/span> With a traditional PBX system, you pay for management and maintenance costs. With a cloud PBX, you don't have to pay any of these initial investment costs; you only pay a monthly license fee.<\/li>\r\n
    • <\/i> Location-independent work:<\/span> Companies become more accessible. Users can work from anywhere, which increases customer and employee satisfaction.<\/li>\r\n
    • <\/i> End-to-end centralized call management:<\/span> With voice recording, ACD, and IVR features, calls are routed, resources are used efficiently, and call drop-off rates are reduced.<\/li>\r\n
    • <\/i> Real-time reporting:<\/span> Companies can report call numbers, referrals, and performance in real-time.<\/li>\r\n <\/ul>\r\n <\/div>\r\n
      \r\n \"Advantages\"\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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      <\/i> Features<\/h2>\r\n
        \r\n
      • <\/i> Integrated ACD Automatic Welcome<\/li>\r\n
      • <\/i> Voice Mail \u2013 Voice message (email \u2013 voice message alert)<\/li>\r\n
      • <\/i> Voice Recording \u2013 Integrated Voice Recording<\/li>\r\n
      • <\/i> Blocking by number<\/li>\r\n
      • <\/i> Music on hold<\/li>\r\n
      • <\/i> Conference for up to 64 users.<\/li>\r\n
      • <\/i> Least Cost Routing<\/li>\r\n
      • <\/i> Hunt group \u2013 Creating Internal Groups<\/li>\r\n
      • <\/i> Night Service<\/li>\r\n
      • <\/i> Internal Call Recording<\/li>\r\n
      • <\/i> Quick Search<\/li>\r\n
      • <\/i> Internal guide<\/li>\r\n
      • <\/i> Orientation<\/li>\r\n
      • <\/i> Online Administration: Administrator and User Panel<\/li>\r\n
      • <\/i> Mobile applications<\/li>\r\n
      • <\/i> Real-time monitoring<\/li>\r\n
      • <\/i> Call Reporting: Historical reporting of all calls.<\/li>\r\n
      • <\/i> Access to Interview Reports and Audio Recordings via the Flexible Interface, subject to authorization.<\/li>\r\n <\/ul>\r\n <\/div>\r\n
        \r\n \"Features\"\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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        <\/i> User - Phone Specifications<\/h2>\r\n
          \r\n
        • <\/i> Call Management \u2013 Incoming & Outgoing Call Monitoring<\/li>\r\n
        • <\/i> Call Forwarding \u2013 Unconditional, Unanswered, and Busy<\/li>\r\n
        • <\/i> Call Park \u2013 Call Parking<\/li>\r\n
        • <\/i> Automatic Call Return<\/li>\r\n
        • <\/i> Flexible Search Plan<\/li>\r\n
        • <\/i> Service and restriction level determination.<\/li>\r\n
        • <\/i> Conference<\/li>\r\n
        • <\/i> DND \u2013 Do Not Disturb<\/li>\r\n
        • <\/i> Call Forwarding<\/li>\r\n
        • <\/i> Direct Line (DID)<\/li>\r\n
        • <\/i> Phone Lock<\/li>\r\n
        • <\/i> Call Pick Up \u2013 Call Handling<\/li>\r\n
        • <\/i> Put on Hold<\/li>\r\n
        • <\/i> Internal Transfer<\/li>\r\n
        • <\/i> Transfer \u2013 Smart (with notification), Blind (without notification)<\/li>\r\n
        • <\/i> Transfer IVR<\/li>\r\n
        • <\/i> Transfer Queue<\/li>\r\n <\/ul>\r\n <\/div>\r\n
          \r\n \"User\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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          \r\n

          <\/i> IP Phone<\/h2>\r\n

          \r\n IP Phone User\/Phone Features:\r\n <\/p>\r\n

            \r\n
          • Call Management \u2013 Incoming & Outgoing Call Monitoring<\/li>\r\n
          • Call Forwarding \u2013 Unconditional, Unanswered, and Busy<\/li>\r\n
          • Call Park - Call Parking<\/li>\r\n
          • Automatic Call Return<\/li>\r\n
          • Internal guide<\/li>\r\n
          • Flexible Search Plan<\/li>\r\n
          • Service and restriction level determination.<\/li>\r\n
          • Conference<\/li>\r\n
          • DND \u2013 Don't Disturb<\/li>\r\n
          • Call Forwarding<\/li>\r\n
          • Direct Line (DID)<\/li>\r\n
          • Phone Lock<\/li>\r\n
          • Call Pick Up<\/li>\r\n
          • Put on Hold<\/li>\r\n
          • Internal Transfer<\/li>\r\n
          • Transfer \u2013 Smart (with notification), Blind (without notification)<\/li>\r\n
          • Transfer IVR<\/li>\r\n <\/ul>\r\n <\/div>\r\n
            \r\n \"IP\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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            <\/i> Softphone<\/h2>\r\n

            \r\n This service transforms your PC into a phone. With the Softphone application installed on your computer, you can make and receive calls. To make calls from the Softphone application, you need to log in with a username and password.\r\n <\/p>\r\n

            Features<\/h3>\r\n
              \r\n
            • Accepting and ending calls<\/li>\r\n
            • Call Waiting (hold)<\/li>\r\n
            • Call Transfer<\/li>\r\n
            • Conference<\/li>\r\n
            • DND (Do Not Disturb)<\/li>\r\n
            • Company directory<\/li>\r\n
            • Personal guide<\/li>\r\n
            • Call history<\/li>\r\n <\/ul>\r\n <\/div>\r\n
              \r\n \"Softphone\"\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n
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              <\/i> Mobile Application<\/h2>\r\n

              \r\n This application is designed for users who want to operate their Cloud PBX service via a mobile application. The application allows mobile phones (iOS and Android) to be used like desk phones. You can answer calls as if you were on an office desk phone, or initiate calls through the application as if you were in the office. Your mobile application continues to function as if it were your PBX system. Many features available on IP telephony are also available on this application. \r\n <\/p>\r\n

                \r\n
              • Call Waiting<\/li>\r\n
              • Call Transfer<\/li>\r\n
              • Conference<\/li>\r\n
              • DND (Do Not Disturb)<\/li>\r\n
              • Company Directory<\/li>\r\n
              • Call History (All, Unanswered)<\/li>\r\n <\/ul>\r\n <\/div>\r\n
                \r\n \"Mobile\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n