{"id":1314,"date":"2023-03-14T14:21:56","date_gmt":"2023-03-14T14:21:56","guid":{"rendered":"https:\/\/tecnologia.vamtam.com\/?page_id=1314"},"modified":"2026-03-06T12:35:09","modified_gmt":"2026-03-06T09:35:09","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.fgs.com.tr\/en\/sikca-sorulan-sorular\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1314\" class=\"elementor elementor-1314\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81f6e6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81f6e6d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a5f4fbf\" data-id=\"a5f4fbf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20ae6a0 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"20ae6a0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Merak Ettiklerinizi Yan\u0131tlad\u0131k<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efba14d animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"efba14d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FGS Yaz\u0131l\u0131m\u2019\u0131n \u00fcr\u00fcnleri, \u00e7\u00f6z\u00fcmleri ve hizmet s\u00fcre\u00e7leri hakk\u0131nda en \u00e7ok merak edilen sorular\u0131n yan\u0131tlar\u0131n\u0131 burada bulabilirsiniz.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d81ba22 elementor-widget elementor-widget-spacer\" data-id=\"d81ba22\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d87787f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d87787f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aadef22\" data-id=\"aadef22\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2697e6a elementor-widget elementor-widget-html\" data-id=\"2697e6a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n<!-- Google Schema.org Structured Data -->\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"FGS hangi alanlarda hizmet veriyor?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"FGS, ses ve haberle\u015fme teknolojileri alan\u0131nda faaliyet g\u00f6sterir. Sesli Kar\u015f\u0131lama Sistemleri (ACD), IVR \u00e7\u00f6z\u00fcmleri, \u00c7a\u011fr\u0131 Merkezi Y\u00f6netim Sistemleri, IP tabanl\u0131 Telefon Santralleri, Tele-konferans ve Bulut Santral Hizmetleri gibi \u00fcr\u00fcnlerle kurumlar\u0131n ileti\u015fim altyap\u0131lar\u0131n\u0131 dijitalle\u015ftirir.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Bulut Santral nedir?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Bulut Santral, i\u015fletmelerin telefon altyap\u0131s\u0131n\u0131 internet \u00fczerinden merkezi bir platformda toplar. 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Sesli Kar\u015f\u0131lama Sistemleri (ACD), IVR \u00e7\u00f6z\u00fcmleri, \u00c7a\u011fr\u0131 Merkezi Y\u00f6netim Sistemleri, IP tabanl\u0131 Telefon Santralleri, Tele-konferans ve Bulut Santral Hizmetleri gibi \u00fcr\u00fcnlerle kurumlar\u0131n ileti\u015fim altyap\u0131lar\u0131n\u0131 dijitalle\u015ftirir.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>FGS\u2019nin kurulu\u015f y\u0131l\u0131 nedir?<\/h3>\r\n    <p>FGS 2003 y\u0131l\u0131nda kurulmu\u015ftur ve kurumsal ileti\u015fim teknolojilerinde 20 y\u0131l\u0131 a\u015fk\u0131n deneyime sahiptir.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>Vodafone ile nas\u0131l bir i\u015f birli\u011fi var?<\/h3>\r\n    <p>Vodafone Holding, 2021 y\u0131l\u0131nda FGS\u2019ye %50 ortak olarak yat\u0131r\u0131m yapm\u0131\u015ft\u0131r. Bu ortakl\u0131k, FGS\u2019nin teknolojik vizyonunu g\u00fc\u00e7lendirmi\u015ftir.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>FGS hangi sekt\u00f6rlere hizmet veriyor?<\/h3>\r\n    <p>Kamu, finans, enerji, \u00fcretim, turizm ve sa\u011fl\u0131k gibi bir\u00e7ok sekt\u00f6rde hizmet vermektedir.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>FGS\u2019in vizyonu nedir?<\/h3>\r\n    <p>Kurumlar\u0131n ileti\u015fim s\u00fcre\u00e7lerini daha ak\u0131ll\u0131, h\u0131zl\u0131 ve g\u00fcvenli hale getiren gelece\u011fin haberle\u015fme altyap\u0131lar\u0131n\u0131 geli\u015ftirmek.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- \u00dcR\u00dcNLER -->\r\n<div class=\"tab-content\" id=\"urunler\">\r\n  <div class=\"faq-item\">\r\n    <h3>Bulut Santral nedir?<\/h3>\r\n    <p>Bulut Santral, i\u015fletmelerin telefon altyap\u0131s\u0131n\u0131 internet \u00fczerinden merkezi bir platformda toplar. Fiziksel santral yat\u0131r\u0131m\u0131 gerektirmez ve t\u00fcm \u015fubeleri tek sistemde birle\u015ftirir.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>Sesware platformu nedir?<\/h3>\r\n    <p>Sesware, FGS\u2019nin bulut tabanl\u0131 ileti\u015fim platformudur. 100.000\u2019in \u00fczerinde aktif kullan\u0131c\u0131ya hizmet verir.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>Otomatik Arama Sistemi nas\u0131l \u00e7al\u0131\u015f\u0131r?<\/h3>\r\n    <p>FGS\u2019nin Otomatik Arama Sistemi, numaralar\u0131 otomatik arar ve uygun operat\u00f6re y\u00f6nlendirir. Predictive, Progressive ve Preview modlar\u0131n\u0131 destekler.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>\u00dcr\u00fcnler \u00f6zelle\u015ftirilebilir mi?<\/h3>\r\n    <p>Evet. FGS, kurumlar\u0131n ihtiya\u00e7lar\u0131na \u00f6zel entegrasyon ve yaz\u0131l\u0131m \u00e7\u00f6z\u00fcmleri sunar.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>Yapay zek\u00e2 \u00e7\u00f6z\u00fcmleri neleri kapsar?<\/h3>\r\n    <p>Yapay zek\u00e2 \u00e7\u00f6z\u00fcmleri; m\u00fc\u015fteri etkile\u015fimlerini analiz eden, otomatikle\u015ftiren ve optimize eden ak\u0131ll\u0131 sistemleri kapsar. Bu kapsamda:\r\n\r\nAI Analytics, \u00e7a\u011fr\u0131 merkezlerindeki g\u00f6r\u00fc\u015fmeleri analiz ederek m\u00fc\u015fteri deneyimini, hizmet kalitesini ve operasyonel verimlili\u011fi art\u0131r\u0131r. Konu\u015fma i\u00e7eriklerinden duygu analizi, konu s\u0131n\u0131fland\u0131rma ve performans \u00f6l\u00e7\u00fcm\u00fc gibi \u00e7\u0131kt\u0131lar \u00fcretir.\r\n\r\nAI Agent, m\u00fc\u015fteri taleplerini otomatik olarak kar\u015f\u0131layan, do\u011fal dil i\u015fleme (NLP \u2013 bilgisayarlar\u0131n insan dilini anlay\u0131p yan\u0131tlamas\u0131n\u0131 sa\u011flayan teknoloji) tabanl\u0131 sanal temsilcidir. 7\/24 hizmet sunarak operasyonel y\u00fck\u00fc azalt\u0131r ve h\u0131zl\u0131 yan\u0131t sa\u011flar.\r\n\r\nAI CATI ise bilgisayar destekli telefonla anket (Computer Assisted Telephone Interviewing) s\u00fcre\u00e7lerini yapay zek\u00e2 ile optimize eder. Otomatik arama, yan\u0131t analizi ve veri do\u011frulama \u00f6zellikleri sayesinde ara\u015ft\u0131rma ve geri bildirim toplama s\u00fcre\u00e7lerini h\u0131zland\u0131r\u0131r ve daha do\u011fru sonu\u00e7lar \u00fcretir.\r\n\r\nBu \u00e7\u00f6z\u00fcmler birlikte \u00e7al\u0131\u015farak m\u00fc\u015fteri ileti\u015fimini daha ak\u0131ll\u0131, \u00f6l\u00e7\u00fclebilir ve \u00f6l\u00e7eklenebilir hale getirir. Yani mesele sadece veriyi g\u00f6rmek de\u011fil; veriyi anlayan, konu\u015fan ve aksiyona d\u00f6n\u00fc\u015ft\u00fcren sistemler kurmakt\u0131r.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- DESTEK -->\r\n<div class=\"tab-content\" id=\"destek\">\r\n  <div class=\"faq-item\">\r\n    <h3>FGS \u00fcr\u00fcnleri i\u00e7in destek nas\u0131l al\u0131n\u0131r?<\/h3>\r\n    <p>Destek sayfas\u0131ndan giri\u015f yaparak SSS, kullan\u0131m k\u0131lavuzlar\u0131, e\u011fitim videolar\u0131 ve destek formuna ula\u015fabilirsiniz.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>Destek taleplerine ne kadar s\u00fcrede d\u00f6n\u00fc\u015f yap\u0131l\u0131r?<\/h3>\r\n    <p>Destek formlar\u0131na ortalama 24 saat i\u00e7inde geri d\u00f6n\u00fc\u015f.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>Demo talebi olu\u015fturabilir miyim?<\/h3>\r\n    <p>Evet, web sitesindeki \u201cDemo Talep Et\u201d formunu doldurarak \u00fcr\u00fcnlerimizi deneyebilirsiniz.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>FGS yaz\u0131l\u0131m g\u00fcncellemeleri nas\u0131l yap\u0131l\u0131r?<\/h3>\r\n    <p>T\u00fcm yaz\u0131l\u0131m g\u00fcncellemeleri bulut \u00fczerinden otomatik olarak yap\u0131l\u0131r; kullan\u0131c\u0131 m\u00fcdahalesi gerekmez.<\/p>\r\n  <\/div>\r\n  <div class=\"faq-item\">\r\n    <h3>E\u011fitim videolar\u0131na nas\u0131l ula\u015fabilirim?<\/h3>\r\n    <p>M\u00fc\u015fteri giri\u015fi yapt\u0131ktan sonra \u201cDestek\u201d b\u00f6l\u00fcm\u00fcndeki \u201cE\u011fitim Videolar\u0131\u201d sekmesinden eri\u015febilirsiniz.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n  \/\/ Tabs\r\n  const tabs = document.querySelectorAll('.tab-button');\r\n  const contents = document.querySelectorAll('.tab-content');\r\n\r\n  tabs.forEach(tab => {\r\n    tab.addEventListener('click', () => {\r\n      tabs.forEach(btn => btn.classList.remove('active'));\r\n      contents.forEach(c => c.classList.remove('active'));\r\n      tab.classList.add('active');\r\n      document.getElementById(tab.dataset.tab).classList.add('active');\r\n    });\r\n  });\r\n\r\n  \/\/ FAQ toggle\r\n  const faqItems = document.querySelectorAll('.faq-item h3');\r\n  faqItems.forEach(q => {\r\n    q.addEventListener('click', () => {\r\n      const parent = q.parentElement;\r\n      parent.classList.toggle('active');\r\n    });\r\n  });\r\n<\/script>\r\n\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Merak Ettiklerinizi Yan\u0131tlad\u0131k FGS Yaz\u0131l\u0131m\u2019\u0131n \u00fcr\u00fcnleri, \u00e7\u00f6z\u00fcmleri ve hizmet s\u00fcre\u00e7leri hakk\u0131nda en \u00e7ok merak edilen sorular\u0131n yan\u0131tlar\u0131n\u0131 burada bulabilirsiniz. Genel Bilgiler \u00dcr\u00fcnler ve \u00c7\u00f6z\u00fcmler Destek ve Hizmet FGS hangi alanlarda hizmet veriyor? FGS, ses ve haberle\u015fme teknolojileri alan\u0131nda faaliyet g\u00f6sterir. Sesli Kar\u015f\u0131lama Sistemleri (ACD), IVR \u00e7\u00f6z\u00fcmleri, \u00c7a\u011fr\u0131 Merkezi Y\u00f6netim Sistemleri, IP tabanl\u0131 Telefon Santralleri, Tele-konferans&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1314","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>S\u0131k\u00e7a Sorulan Sorular - FGS Bilgi \u0130\u015flem \u00dcr\u00fcnleri San. Tic. A.\u015e.<\/title>\n<meta name=\"description\" content=\"FGS s\u0131k\u00e7a sorulan sorular sayfas\u0131nda bulut santral ve ileti\u015fim \u00e7\u00f6z\u00fcmleri hakk\u0131nda merak edilenleri \u00f6\u011frenin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fgs.com.tr\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S\u0131k\u00e7a Sorulan Sorular - FGS Bilgi \u0130\u015flem \u00dcr\u00fcnleri San. Tic. 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